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at the Country Inn & Suites By Carlson - BWI Airport
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OK for a night?
Nov 13th, 2020
I stayed here, with my small dog, several days ago. While it was convenient to the airport, this is not a great hotel. The bed was quite comfortable, room was quiet. The towels were fairly threadbare, if they were mine they'd be tossed. Breakfast, because of the Covid epidmenic, came in a bag and was edible but puny. There's a rather scroungy Chili's next door. Nothing "country" about this inn though it's worth staying at in a pinch! TRIPADVISOR.COM USER
This hotel double charges patrons
Oct 17th, 2020
I reserved a room at this hotel through Hotels.com on September 10, 2020. The room was paid for in advance. They asked for a credit card for incidentals, and used it to charge me a second time, full price. Hotels.com contacted them by phone and via email on Sept 23. No manager was available at the time, nor did they respond to the email request to refund me. Hotels.com contacted them by phone a second time, Oct 17. Again, no manager was available, only a shuttle driver (this was a 2:30 pm) The fact that management is questionably present at any given time, not reachable, nor responsive makes me wonder if corporate is aware that their employee is not serving their duties. This is further demonstrated by the fact that I was told earlier in the day of my reservation a shuttle would be available from the airport until midnight, and it was not, at 11:40 pm. When I called the hotel from the airport, only the groundskeeper was present. Again, no manager. Who exactly works at this hotel, other than thieves, evidently? Worst customer service ever. Do not stay at this hotel unless you enjoy getting ripped off. TRIPADVISOR.COM USER
Oct 5th, 2020
hotel was very clean and service was good not all of the amenity were open due to the current covid-19 pandemic but did have some kind of breakfast offered in a brown bag ,coffee and tea was made available also they had table and chairs set up out side space apart was nice to sit at thanks TRIPADVISOR.COM USER
Sep 30th, 2020
Nice property! Always surprised at Raddison Properties & wonder why I don’t stay more often. Bath was clean, had a check in issue that was resolved, but a coffee maker issue was never fixed. Not sure why we were given a room with no tv or towels-they did fix it. TRIPADVISOR.COM USER
Sep 8th, 2020
Very rude. Had know towel or tissue an when ask for a roll away bed none.. This will be a great place to stay in a good quiet area but the staff rude . I would not stay there again. Being treated right TRIPADVISOR.COM USER
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