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at the Country Inn & Suites By Carlson Fairborn South
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Aug 16th, 2020
Just put the room like a room and not like an empty apartment. Missing to many important items to be a hotel room. Had to run out in the middle of night for items needed that should been in room. Room was clean just missing a lot . TRIPADVISOR.COM USER
Time to Up Their Game
Jul 28th, 2020
We checked in to a third floor king suite for an extended stay. There are stickers taped to the entry doors labeled "Cleaned and sealed for your safety". When I asked the GM what that meant she could not give me specific details about what was cleaned, only that they were now using special chemicals. Despite this, we found the room to be dirty on the surfaces that are frequently touched: TV remote, phone receivers, wall switches, microwave panel, refrigerator handle, thermostat, etc. The HVAC vents were also spewing dust which could be seen on the curtains and wall. I opened the HVAC return air grill and the filter was heavily fouled. The date written on the filter was 10-25-2019, nine months previous. This is the same filter I have in my home and it needs to be changed every 3 months or sooner. The AC struggled to keep up and could not achieve a 68F setting during the day. I discussed our concerns with the GM, who is also a co-owner and she got very defensive, argumentative, and unreasonable to the level of hysteria at times. So we decided to check out after one night and find another hotel. To her credit she did refund our night's stay and stated that she was going to close down the room until it could be thoroughly cleaned. One other thing that made us uncomfortable here was the local residents that hang around the hotel entrance smoking. Some of these people look a little on the wild side. They may be harmless but their appearance is discomforting. I recommend that you inspect your room before checking in. TRIPADVISOR.COM USER
Excellent Service and Super Clean!
Jul 28th, 2020
The whole experience was just what you want from a hotel Heather at the front desk was both friendly and helpful. I was frazzled from traveling, I made an error with my booking. Heather answered all my questions patiently and helped make everything right. The room was spotless and nicely apponted. Everything was comfortable. It was high quality service for a good price. My family would definately stay again! TRIPADVISOR.COM USER
Jul 17th, 2020
The Country Inn & Suites by Radisson, Fairborn South, OH provided an excellent stay during a time of uncertainty and constant change. Located mere minutes away from the AWESOME United States Air Force Museum, this is an excellent place to stay when visiting there or the Dayton Area in general. The property is well maintained and feels very safe. It offers a typical layout for a Country Inn & Suites, with ample parking and easy highway access. The lobby, while not particularly large, is modern and comfortable. The rooms are well appointed and meticulously cleaned. Two large TV's and extremely comfortable beds in a room that allows minimal outside noise is a dream after a long day. The customer service deserves special recognition. Nila, who, in normal times, would not be at the counter greeting guests, is incredible with her customer service skills. She immediately makes guests feel welcomed. Thank you for the terrific service! The museum is a MUST, as is staying at this particular hotel. TRIPADVISOR.COM USER
My experience at this hotel was good.
Jun 14th, 2020
Despite the hardships acquired by the hotel due to changes needed to be made in the hotel due to the Coronavirus (more frequent cleaning, staff reductions, breakfast restrictions), the hotel staff dealt with the hardships well and my two-week stay went well. My room was clean and the staff was friendly and helpful. Some minor drawbacks: long power outage occurred; But, I believe the power outage was rare (storm induced outage) and beyond the control of the staff; At times, the hallways smelled of smoke. TRIPADVISOR.COM USER
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