Country Inn & Suites By Carlson Franklin/Cool Springs

7120 South Springs Drive | Franklin, TN 37067-1615  [SEE MAP]Franklin, TN  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 4

Eric is very friendly and helpful!

Jan 24th, 2020

We spent one pleasant night here. At check in Eric was friendly and efficient. Later I came down to purchase some milk. None was available for sale but Eric was very kind and got me a cup of milk from the kitchen. We commend Eric for his great attitude! The property is located adjacent to cool springs mall which my wife enjoys. There are numerous restaurants and loads of shopping within a two mile radius including a Costco! Our room was clean and quiet. It was located on the fourth floor. The water pressure in the shower is both high and wasteful. The bathroom had a very useful night light. Excellent idea. Breakfast was a little disappointing with no decaf teas, no whole wheat bagels and no sugar free syrup. The peanut butter containers were no good. The butter was no longer creamy. Upon being told, the staff got rid of all the containers! Yes, we would stay here again! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Never Stay Here!! Rude Unfriendly Staff!

Jan 8th, 2020

First off this place is horrible! Staff unprofessional and rude and racist! I never been to an establishment where I had to call 3 times before I came to the front desk to book a reservation. I was put on hold and hung up on and the front desk member stated she was by herself and not apologetic at all! Then I told her I had called customer service was informed that one of my nights would be comped and from there all kinds of problems. I asked how much at this point the room would be for the 2 nights forget what customer service said about the comp night she was rude didn't tell me about the extra charges that did not appear when I sweated my card and I called ahead to make sure only the charges would be processed for the amount that would appear long story short my card declined and I was going to use my other credit card i was very polite and cordial and was going to use another card went to my car to get it and the police was walking in..I was lost for words no reason whatsoever for this and I was told that my family was not welcome to stay at this establishment! Before I was told this I was not planning on staying and I just wanted to find out why would you call the police on me no justification their was no hostile environment I was not rude or anything! I'm lost for words no family should ever go through this and I plan to elevate this issue to cooperate! This kind of treatment to any customer should not be tolerated! I do not recommend anyone staying at this hotel TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Quick trip Dr. Visit

Jan 8th, 2020

I have high expectations and will not just stay anywhere. In fact this is one of the few times that I did not ask to see a room before checking in. This is our first time staying here and we were pleasantly surprised. The rate was great, The hotel staff were very friendly and accommodating and the entire hotel was clean top to bottom. The beds were very comfy. The sheets were soft and the multiple small pillows were perfect. Nothing could be improved upon. A great place to stay! We will note this in our go to's whenever our travels take us back to Franklin/Cool Springs. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nice Inn

Dec 15th, 2019

Right off I-65, just below Nashville. The room and bathroom was large (with a low to the floor toilet), the beds were soft and comfortable, everything was clean and well taken care of, the parking lot was safe and well lite. Nice breakfast, it was a good stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very nice Comfort Inn

Nov 11th, 2019

This is a very nice, clean and convenient Comfort Inn. Front desk was very nice after we arrived (tired) after a long drive late at night. Room was clean and comfortable. I would definitely recommend this hotel to other travelers. TRIPADVISOR.COM USER 

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