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at the Country Inn & Suites By Carlson Marion
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Nice rooms, COVID-19 friendly, Pool experience NOT so good.
Sep 10th, 2020
The room was clean as to be expected. The hotel has made proper accommodations for customers during COVID-19. They still serve breakfast but the person behind the desk gets it for you to eliminate the possibility of exposure to the food. We even stayed an extra night. The bed was comfortable. I read a lot of other reviews that people had problems with water pressure. The water pressure was not the strongest but it got the job done, it was okay. I was extremely disappointed in the pool experience. I was told the pool was open until midnight, with only adults being allowed to swim after 9 or 10 PM (I don't remember which). My husband and I were really looking forward to going back to the hotel and swimming after a really long day of work. (we were there on a job). After stopping by Meijers and spending 60 dollers on swimsuits for ourselves, we get to the hotel and there are 4 teenagers and one smaller child in the pool splashing around the entire pool area. When I asked the lady behind the counter about it all she said was " they are little, little kids" She could see in the camera exactly how old they were. They were not accompanied by adults. I was just very disappointed that the rules were not abided by. If you tell me after 10 PM it is for adults, in my mind that is for people over 18. NOT teenagers splashing all about, taking up the entire pool. I would not have even been able to swim if I was to go to the pool area due them hogging it all, splashing and playing. The pool being open is the ONLY reason I booked this hotel. TRIPADVISOR.COM USER
Not up to par 2nd Chance was a drop also.
Aug 11th, 2020
Needed to go and buy towels because they didn’t have enough towels for all of us. Blood on top sheet of comfortable. Painting and tile in bathroom is rough. I would if never paid the painters if this hotel. Air worked this time but not sure if it is because I asked them to turn on before I got there or if it is because we were on the first floor. My grandkids did like the pool, there was no milk Or bananas for my granddaughter to have in the morning with our pick and pack breakfast. N TRIPADVISOR.COM USER
Aug 11th, 2020
everything was good with the stay- we would come back for sure to stay! check in was fast- room was clean- breakfast was good and fast in the morning. we had a softball tournament down the road and this was close. TRIPADVISOR.COM USER
This location is committing fraud, avoid at all cost
Feb 9th, 2020
I stayed here between dates of a tour, and while the stay itself was just about average, the service is abysmal and I'd argue criminal. The contracted rate was $80.75/night and I was charged $182.88 with no explanation. When I called to figure out why I was charged so much more than we agreed on, they refused to answer the phone and there was no answering machine to leave a message. I called non-stop for 20 minutes and no one ever answered the phone. I had to call my bank to explain the situation and provide receipts to issue a chargeback in order to settle this. Looking at other reviews, this seems to be a very common practice for them. DO NOT STAY HERE TRIPADVISOR.COM USER
Jan 27th, 2020
My room had running toilet issue that wasn't fixed during my stay or I would have given them a perfect score. Having to listen to a running toilet all night was not ideal. Everything else was great! I have also stayed in this hotel on a previous occasion with no issues. TRIPADVISOR.COM USER
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