Country Inn & Suites By Carlson, Mishawaka, IN

120 West University Drive | Mishawaka, IN 46545-1107  [SEE MAP]Mishawaka, IN  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Worst experience ever

Sep 7th, 2020

Didn't even get through the check in process. Front desk clerk informed us of corporate requirement to wear mask while she had hers under her chin (very effective when worn this way). Upon asking why mask was required by corporate but she was wearing hers incorrectly, her response was since they were a franchise, they didn't need to follow those policies. It went downhill from there. While standing in the lobby to call corporate to discuss this issue with them, the clerk called the police. End result was the hotel refused to refund the reservation and we found another place under the same corporation to spend the night. Corporate did establish a complaint ticket and we will be following up. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Outdated property

Mar 16th, 2020

Excellent customer service from a staff saddled with a property in need of an upgrade. Baymont is the 3rd name to be attached to the property in recent years. Specific issues: Had to assemble parts of the in room hot tub to make it work. Outlets within the room did not work. No USB plugs other than the alarm clock. Slow and unreliable wifi. Obvious cleanliness issues within the room. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Perfect for what we needed

Mar 14th, 2020

Just needed a place to bed down for one night. Got this room at a great price. It was clean, convenient, and the staff was friendly and attentive. Felt like a newer hotel. The one odd thing? No elevator. That did not negatively affect us, but it could someone else. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Layover

Jan 19th, 2020

While traveling to Iowa, Mishawaka is a great layover location. This hotel had a great rate, was clean and comfortable. Breakfast was reasonable and the front desk person was very helpful. I will stay there again. It is not very large and their is no elevator for second floor. But a good value. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

On our way home.

Jan 8th, 2020

I would recommend this motel. Easy to get too and very nice. If you have an issue about road noise, then I would recommend asking for a room on the backside. The service was very good and so was the breakfast. TRIPADVISOR.COM USER 

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