Country Inn & Suites By Carlson, Rochester-East, NY

2835 Monroe Ave | Rochester, NY 14618-4133  [SEE MAP]Rochester, NY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

GREAT PLACE WITH AWESOME EMPLOYEES!!

Jul 12th, 2020

I could tell it wasn't an original COUNTRY INN & SUITES---No oak wood entrance, rocking chairs on the porch, or fireplace typically of the CI&S. But, it was very clean and they were very aware of the Corona Virus situation and I felt very safe here. They did give us a "to go breakfast" and did the best they could with the virus still around us......I also want to thank BRIANNA PEARSE----She was at the front desk when we checked out and was so AWESOME---She definately gives that hotel "a reason for us to return there". GREAT EMPLOYEE!! (and I did customer service for 35 years--I am a pretty good judge of people who do their job well). TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Hotel should be avoided

Jul 10th, 2020

Upon our arrival at this hotel, we saw a group of people walking into and around the lobby without face masks. The front desk is protected by acrylic shields, despite this we were told that unless we wore a mask, we would not be allowed to check into our room, The front desk person said that NY state law mandates masks, which is false. The front desk then refused our request for a refund. After this we asked about our room rate and we were quoted a $75 rate. The next morning upon checkout the front desk said that our rate was $102 and that rate quoted was a “mistake”. They refused to honor their $75 quote. Hotel was not that clean, a bit run down, and not worth a stay. Avoid. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great place to stay!

Apr 13th, 2020

We have stayed here at least a half dozen times. It's a great location near Pittsford plaza and with lots of restaurants very close. Also close to downtown if you're headed there. Rooms are nice, staff are friendly, breakfast is good and prices are often very reasonable given the close by amenities. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nice, but oh, that smoking!

Mar 27th, 2020

Ugh! Smoking station at the entrance maybe was an invite to those who like a little puff. We had a guest smoke during the middle of the night, setting off the fire alarm, which we all had to “obey” and go outside, into the cold and rain during the middle of the night. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great hotel

Mar 8th, 2020

Hotel is clean and nice. Comfortable beds and the snacks are nice. Good location with lots of food options. Brianna at the front desk was great in helping me with any questions or problems. Would recommend staying here. TRIPADVISOR.COM USER 

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