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at the Country Inn & Suites By Carlson Salt Lake City-South Towne
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Upgraded Room with Sea View
Mar 5th, 2020
We stay there 3 nights and then after couple of days we came back and stayed 4 night. Very Nice, Friendly , attentive staffs, good food. They guy at the Reception, I forgot his name upgraded our Room with Sea View & Sunset from Balcony. I can only recommend TRIPADVISOR.COM USER
No Complaints Here ~ Very Nice Stay
Mar 5th, 2020
First time staying at this property. The front desk staff is very efficient and friendly. The rooms are spacious and very clean. I would gladly stay here again. It's a very nice property with a good location. TRIPADVISOR.COM USER
Week long rental for ski vacation
Feb 27th, 2020
My brothers and I have stayed at this property for over 20 years and have found the staff to be almost like family. We have had terrific service each year and the newly remodeled rooms and full service restaurant providing breakfast each morning is a great addition. Rates are competitive and the hotel provides great access to ski resorts in both Big and Little Cottonwood Canyons TRIPADVISOR.COM USER
20 degrees outside and truck unloading - no 20 degrees in the restaraunt
Feb 12th, 2020
Ice cold in the restaurant as a truck unloading all morning. management says...I know...Wait staff says yea it is cold... Can't find anybody that cares. Can't understand why how they can be so indifferent TRIPADVISOR.COM USER
Lost Reservation - Poor Customer Service
Nov 29th, 2019
Arrived to check in and was told that they didn't have my reservation in the system. Showed the receptionist my reservation that was booked on their site with the attached confirmation number. I had prepaid for the room as I have done hundreds of times and was told that I would need to pay again in order to have a room. The receptionist refused to get a manager for me to speak with about the mix up. I have stayed at Holiday Inns hundreds of times without a problem until this one. Worst customer service I have ever experienced. TRIPADVISOR.COM USER
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