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at the Country Inn & Suites by Radisson, Madison, WI
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Forget the housekeeping
Jan 4th, 2021
Stayed here for two nights. Came back after being gone all day to find no one had come to clean our room, make the beds, empty the trash, or replace the soiled towels and washcloths. When we asked the staff person at the front desk why our room hadn’t been cleaned she shrugged her shoulders and said “I don’t really know what’s going on” followed by “do you need anything?” The motel seemed to have only a few people staying at it so perhaps management didn’t feel like paying someone to clean a couple of rooms. Will not be staying here again TRIPADVISOR.COM USER
Less than Desirable
Jul 2nd, 2020
To many issues with hotel, staff and amenities: Pool & workout room closed with no explanation and front desk workers had no idea why? No discount offered. Asked to wear a mask, which is fine, but then how come evening and early morning staff didn't wear masks or cleaning staff did not wear masks? Dirty floors and bugs all over West entrance area that sat that way for my entire 2-day stay with no cleaning. West entrance door latch does not close properly allowing anyone to gain entrance to hotel "Breakfast to go" was terrible, Apple was old and mushy and other items were less than desirable. Understand under the Covid, but it was cheap substitute for a real breakfast. Room AC was preset to 60º F and freezing when I arrived, had to turn heat on to warm up room despite 90º day outside. With less than 12 cars in the lot both days of my stay, I would expect the hotel to be immaculately maintained.....it wasn't. A lot of potential, but someone needs to address these issues and be meticulious on cleanliness. TRIPADVISOR.COM USER
Awesome customer service
May 24th, 2020
We stayed there four nights, following my sons surgery. We did have a few issues, but every issue we had, the staff quickly solved! We felt they definitely wanted us to have the best experience we could have! Our room was nice, comfortable, and we loved the little pond outback with the fountain! It made for a nice walk around to the lake! Steven and Lauren at the front desk, we’re very accommodating and friendly! Our housekeeper, Tumasa (sp) was awesome and quick to replace anything we needed replacing, with a big smile on her face! The location was perfect, everything you would need is right there, lots of restaurants, and grocery store! We definitely would stay there again! 😊 TRIPADVISOR.COM USER
Cancelled Jason Aldean Concert
Mar 20th, 2020
Kids bought us great tickets for the concert. It was cancelled. Already checked in. Made the most out of Madison. took Uber to State Street. Acted like a kid again. Had a great time. Went back to our room and we were happy there was something to eat and check out time was not until 12 noon. TRIPADVISOR.COM USER
Will NOT stay here again
Mar 18th, 2020
Stayed overnight March 6th and was sorely disappointed. Bathroom was grimy and floor and inside the toilet dirty. Bathroom clearly not maintained or scrubbed down. Grime in the floor tiles. Gross in the corners. TV was not working in bedroom. Carpet old and felt nasty. Also very loud gathering in lobby with about 30 people at 10:30 at night - was so loud couldn’t even hear clerk at check-in. Clerk acted disconcerted and helpless to control situation. Very disappointed with status of room and when we tried to share our view before check out next morning at 7:30 am, NO one was available at front desk- deserted! Sadly, I will not ever stay here again and probably will avoid staying at Country Inn & Suites again. Not sure if this is just a rotten apple because I have had good experiences with this chain in past. TRIPADVISOR.COM USER
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