Country Inn & Suites by Radisson, Richmond West at I-64, VA

8010 W Broad St | Richmond, VA 23294-4218  [SEE MAP]Richmond, VA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Passing thru

Sep 19th, 2020

As I walked in the smell of mold just pushed me back out into the hallway, I re entered to the room and began coughing. Used inhaler to control cough, later had headache, it aggravated my asthma. Slept with a mask, had very little sleep. Bugs in the bathroom. Had to cover floors with bedsheets to lower the smell of mold. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

No Points Renovations Going On Ants In The Room

Aug 18th, 2020

Front Desk staff at check in very unfriendly. Was told construction was over--it's not and I am a 3rd shift worker. Found ants in the room. Was told since we are lowly CLC people we won't get our points. Very disappointed. Won't stay again unless work forces me to TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Disaster do not stay

Aug 12th, 2020

We made a reservation for Saturday to Friday #w1tbctg - reservation number 9 aug to 14 
I contacted reservations , the general manager , emailed and went to the front desk I realized they do not care about the customer or how they feel to the point i had to just check our and go look for another hotel in the area !!! that is how bad and you think then maybe they would check or follow up Upon checking in I noticed a lot of furniture outside . I was surprised to see a dirty area by computer, dirty elevator and full trash in lobby area. Considering it was Covid I would expect people to see people be cleaning the lobby , public areas or at least not full trash cans not emptied . I went to room and people where working in hallway and there was remodel going on with paint cans, dirty carpet etc Each time navigating the mess in our new clothes for our time away . not wearing masks . Our room wasn’t clean from lamp, towels were dirty , looks like things are missing from the wall, holes just basically and unfinished part of renovation imagine getting out of shower to grab 3 dirty towels in a row . We contact front desk about the room but there wasn’t another similar one available . So maybe we could change to a cheaper one or have this discounted no remedy no contact The hammering in hallway during carpet removal and whatever else was going on was really frustrating during our stay thus far The carpet was so dirty and stained . hallway was disgusting - you could easy fall over something en route to room . in no way could you rent room level area to people I went to look up online and I could of just picked a $90 room at this rate I am paying $190 for something that certainly doesn’t feel like $190 a night . Also my boyfriend went to get a key and no one asked him for ID they just gave him key which made me really uncomfortable as there was workers in my hallway (not wearing masks ) so I was concerned anyone could get into my room so dangerous Stuff is piled up in hallway it was cheapening the stay . Paint cans and items lining the hallway to our room which is 326 We had to navigate by on Saturday and Sunday by items and dirt everywhere along the walkway I am just so disappointed in this stay . they don’t care about you hard earned money TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Was not given what we reserved.

Aug 4th, 2020

Room only had 1 queen bed and 1 pull out double sofa bed. We were promised 2 queen beds. A/C did not work. Drain overflow in tub had tape over it. No snacks to take the place of the continental breakfast that is cancelled due to COVID1 . TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Slow service

Jul 23rd, 2020

This hotel is remodeling, so there are mattresses and paint buckets all over. The check in process took very long (approximately 20 minutes), and by the time we got checked in, there were two more parties waiting to check in. The outside doors were supposed to be locked at 11 pm, but we had no problem with the doors swinging wide open at midnight. Rarely a front desk clerk available. TRIPADVISOR.COM USER 

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