Country Inn & Suites by Radisson, Rochester-University Area, NY

797 E Henrietta Rd | Rochester, NY 14623-1405  [SEE MAP]Rochester, NY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Friendly, Early Check In, & Clean Room

Nov 13th, 2020

I had nothing but a great experience with this location! The manager was completely fine with my early check in and was extremely accommodating to anything I needed! This is the best place for the best price. Will definitely be staying here every time I come to Rochester TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Mr.

Oct 13th, 2020

we arrived late and the night so didnt speak so much with the night service but the MORNING CREW and manager was awesome greeting with smiles .. breakfast..super polite group as a whole 100% percent will stay again TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Never Again

Oct 3rd, 2020

With 3 stars in the ad, the name Radisson attached to it and beautiful stock pictures, I thought it should be quite a decent hotel. I was totally deceived. From the entrance , the lobby, the hall, the room, a poorly working air condition unit... at lot to be desired. Sorry, never again will I stay at Radisson or its affiliates. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

DO NOT STAY HERE

Aug 30th, 2020

THIS WAS BY FAR THE SINGLE WORST HOTEL, MOTEL I HAVE EVER STAYED IN. Let me start by saying I know management will reply "So sorry that happened to you" DON'T. JUST FIX YOUR HOTEL ISSUES! First. we arrived early, the staff at the desk was very nice and accommodating. She gave me our room keys, stated there will not be housekeeping our entire stay due to the pandemic, and gave us towels, washcloths, and a roll of toilet paper to take to the room. We went entered and somebody was already in there! We went back downstairs with all of our luggage and belongings and towels, informed the desk clerk, the manager says from another area "just give them another room" the clerk says "I just gave that one to somebody else" the housekeeper says another room is clean so we get keys to that room. The housekeeper goes with us opens the door with her key, it's stuck so she pushes it with her shoulder and it opens. I say let me try my key before you leave- neither one of them works! At this point, I want to check out and go somewhere else but I am being patient and will try one more time. We all go back to the front desk and they give us yet another room. The elevator floor taped in the corners with blue duct tape is filthy and it is wet because there is a pool and people are using the elevator. We finally get in, the room is clean and decent except for the coffee maker that has an old moldy coffee filter and looks like it has never been cleaned. The bed was comfortable enough to sleep. The toilet was low to the ground. I look up and see a centipede crawling on the ceiling. You can't make this stuff up! We decided to cut our trip short and check out. NEVER AGAIN. Face masks were required but not everybody wore them. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Never staying here again!

Aug 25th, 2020

The only good thing about the stay was the beds were clean. The beds were uncomfortable but clean. Bathtub in the room wouldn't drain. The pool was way over crowded. There was no breakfast. WiFi wasn't working. Only one lady was working the entire stay and she tried her best to do everything she could to make the stay salvageable. Will not be staying here in the future! And if you do stay here don't order food from the TGI Fridays nextdoor! TRIPADVISOR.COM USER 

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