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at the Country Inn & Suites by Radisson, Wilmington, NC
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Country Inn & Suites
Sep 15th, 2020
Overall we had a pleasant time at the Country Inn with the exception of our last day 09/12/2020. The morning of our last day I stopped by the beach before the check out time and when I returned the cleaning manager had taken all my belongings. Her excuse was that she had seen me take out some stuff and thought I had left. I am extremely upset about this. No one should take anything out of the room until the check out time or if I had checked out. They threw away some of my belongings as well. I had left a tip for the cleaning lady and when I asked her if she had gotten the tip, she said no. I confronted the cleaning Manager and turns out she had taken the tip money and I'm sure she had no intention of giving it to the girl that had cleaned our room. From my understanding she goes in the rooms before any of the other girls do and takes the tip money. This has to be dealt with! TRIPADVISOR.COM USER
Sep 8th, 2020
this is our 3rd stay at country inn, 1st time in wilmington, nc. receptionists are polite and helpful. we arrived after midnight, we knew that we would miss breakfast, which ends at 8:30, so we bought some food and put it in fridge. it leaked all over the floor, judging by peeling cabinet underneath, noth the 1st time. so food was ruined. next morning i made it there before breakfast ends, got bags of mini yogurt, 4 oz juice, pastries and oatmeal. this is 2nd hotel that supplies oatmeal for breakfast. there are no dishes to make it in. am i supposed to put it in my mouth and wait till it soaks up enough to swallow? cleaning lady strolled into our room at 8:37 a.m., i brought breakfast, walked into bathroom to wash hands just to see a stranger poking head into my room. then she went door to door knocking with something waking up entire floor. the toilet made a big puddle in bathroom. but the 1st minutes after arrival to the room are hard to forget.my husband walked in first and told me to back off. i am afraid of roaches. he removed it with a paper towel, went to wash hands just to hear me scream. the hotel in general is not clean. while stores wipe carts and registers after each customer, hotels stopped cleaning altogether. debris is everywhere, pool is closed, gym has a capacity for ONE... our bill for 2 nights was $324. was the service worth it? TRIPADVISOR.COM USER
Aug 23rd, 2020
Avoid this place at all cost. The entire hotel smells like someone smoked about 3 lbs of marijuana and it’s permanently part of the decor now. There are numerous cockroaches. The floor doesn’t look like it’s been changed or cleaned since the early 2000’s and the rooms just aren’t thoroughly cleaned at all. TRIPADVISOR.COM USER
Aug 16th, 2020
The hotel is clean and employees are nice. The WiFi is extremely spotty. I had work to do in the room and could not do it, in addition , our toilet leaked and the tv was missing from the suite. I would not stay here again. TRIPADVISOR.COM USER
Aug 12th, 2020
Terrible hotel ever!! My vacation stay time was 3 nights/ 4 days. Cockroaches everywhere even in our room. Got to the room and there was no shower curtain. Tried to use the phone in the room to call the front desk, but the phone was not working. Room service knocking on the door early in the morning even when do not disturb sign is up. The amenities were closed but no one informed me before the booking.( I would have chosen a different hotel where they were open). Key cards kept de-activating and had to get get them activated. The service was horrible. I went to the front desk to ask for a ice bucket and the lady “ looked “for one, didn’t see one.i then asked for a alternative and she had a attitude while giving me a bag. As I was getting ready for dinner, a water bug flew across the room... I do not recommend this place ! The only good thing , the beach is 11 minutes away, and the coffee was good. TRIPADVISOR.COM USER
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