Couples Swept Away

Norman Manley Blvd | Negril  [SEE MAP]Negril  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Vacation

Jul 7th, 2020

First time at the resort. Enjoyed the food, activities and music. The bar tenders at the swim up bar Linton, Peter and Venere provided great drinks and accommodated Drink specials. The grounds keeper was awesome ensuring the beach appearance in the morning was up to standards. Otis was also very informative of resort facility and helpful when asked suggestions for the resort activities. The only dislike the incentive due to COVID to receive a resort credit of $100 was not clear that both parties had to test negative. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

CWS IS MY SECOND HOME

Jul 4th, 2020

CWS is my second home. I started my Caribbean travel in June 2014 after trying cruising. Most people talked more about cruising. I tried that and did not like. We did a 7-day cruise to the Mexican Rivera. Was okay but not for me. So, wife and I tried going to a island. We had no idea what we were doing or going. My wife select Jamaica with the resort being CWS but cannot figure why. Needless to say, it was the best decision every. Since 2014, we have been coming back every year. It is part of our annual budget. We have traveled to many other resorts and islands in the Caribbean. There is nothing like CWS. CWS is a true beach resort as compared to a hotel on a beach front which is what most shoreline resorts are. They cater to the travelers use to staying in hotels with the exotic big pools. Many of these places are just gorgeous but with no personal vibe or personality. They are just there. After you get pass the gorgeousness, it is just ordinary. CWS gives you just what you need in room accommodations and paradise without the extravaganza of a luxury hotel. This is not the say this place is cheap looking, cheaply managed or accommodating and certainly not small. This is a mid-size property with a lot of natural shade. It is a eco-luxury mixed into paradise. It is all about the beach. While there are two pools, 99.9% of guest are at the beach. You will not spend a lot of time in your room. The beach and the environment will be calling out for you! The water is crystal clear and calm. No big waves. No seaweed. The beach is not rocky. The floor is all smooth sand. There are more lounge chairs than one can count. Each lounge chair has its own 6 foot long floatie that you use to float on in the water. You will not find floaties like this at most luxury resorts (if any at all) and definitely not used at the beach. The calmness of the water makes this all possible. The beach property has a lot of natural shade. So, there is no need for pelotas. You can move the lounges, chairs and tables any where you like on the beach. The resorts provides its own water sports including a the evening catamaran sail up to the cliff. Most if not all their water sports are included (not sure about all the diving excursions. It is romantic at night as you walk through the different pathways through the well-kept luscious vegetation throughout the resort property. The food is Jamaican excellent! And the people are what really make the paradise pop! You will feel like you have known them before you came. They are so down to earth. Had to reschedule to 2021 cause of COVID. I miss the vibe, the people, the aura and ambience of the property. The return rate to this resort is 80-90%. May be higher. That says a lot about this resort. So, if you looking for a mature, relaxing, natural feel without the high octane nightlife (There is nightlife but not high octane. You can find this further up the beach. Just follow the sounds of party. Ya Mon!! It is in walking distance or get a ride.), this is the place to come and forget about time and recharge your batteries. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very nice, but not luxury

May 19th, 2020

We visited for 9 nights as a group of 3 couples in January 2020. We arrived quite late in the evening and after a painful security we go to the couples lounge we were greeted by person in reception and wisked onto the bus within around 20 minutes. The bus journey was around 2 hours for us. We arrived on Friday evening at rush hour, so expect a long journey if you arrive at this time. Check in was relatively painless apart from the confusion with the bags, they need to work a better system for organising them. Room We were shown to room in which was a Atrium suite. We had requested a quiet room away from the road and I have to say, it was far from quiet. There is no glass in these rooms because you are suppose to able to hear the “sounds of Jamaica” and this would be fine if it were just the tree frogs. But the reality is that you hear cars, whatever beach party is happening that night in the local area and one of the many cats fighting. After our first night I did speak to reception and they moved me further aways from the road. This was better but far from peaceful. Leaving noise out of the question, the rooms are very nice, the balcony was the highlight for us and this is where we spent most of our time while at the room. Food We ate in the all the restaurants and for the most part the food was good. Always a good selection and many dishes to try. For breakfast we found the buffet food to be consistently good, a good fruit selection and excellent Omelettes. It was nice to have a change of scenery and go to the al a cart for breakfast however as we found with the restaurant the staff can become a bit tiresome, it felt like at times I was back at school as I was told off for entering the restaurant from the wrong place. Lunch Again the buffet was always good and sea grapes was one of our favourites. We had a vegan and vegitrain in are party and they catered very well to them. Dinner Our favourite was lemon grass and managed to eat here twice. The buffet was again good but most nights they played music which made it near impossible to talk to anyone on our table. Beach It was long and clean, the sea was very warm on our January visit. The people selling on the beach are annoying at first but you get used it. Loungers can be difficult to find at times, but for the most part it was fine. Activities Definitely one of the biggest pluses of this hotel. There were plenty of activities during the day and from pebble painting to water sports. We did the included sunset cruise, which was good fun. The scuba dive team were very good and friendly. It was a little annoying having to rush down each morning to get our names on the scuba list for the following day. The sports facility was excellent, a huge lap pool that I used everyday and an open air gym. This was a great place for also relaxing, not may people went and payed Staff Very mixed generally activity and bar. staff were friendly and memorable but staff working in the restaurants especially the buffet could come across as rude. Would I return, probably not... I would say value for money, this is excellent. Couples does a lot of things well, but is a little rough around the edges. It’s not what you would call luxury, but still very nice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Used to LOVE everything about this place

May 7th, 2020

We stayed in Dec. 2019 -- I've lost count, but I think it was our 11th stay. If you go expecting a 5 star experience, you will be disappointed. However, there are many things to love about CSA: the beach, some of the staff (Colin, one of the bell staff), the spa, the water sports area, the daily activities, and a lot of the food. We also enjoy the exchange day with CN and look forward to that each time. What concerns us more than anything is the lack of care by more and more of the employees each subsequent stay. The level of service has gone downhill to a noticeable and sad degree. This goes for most areas of the resort (check-in/out and the guest relations desk included). Without tipping, service is not great. We've noticed this especially at the beach bars (hard to get service at all sometimes since the bartenders are very wrapped up in themselves) and worst of all in the Palms. Service here was terrible our entire week. We were given the distinct impression we were disturbing the staff by dining there, and they mostly seemed to be there for their own camaraderie rather than to help the guests. Do I hope the staff enjoys spending time at their jobs? Absolutely. But should it be at the expensive of those who have paid a LOT of money to vacation there? Not at all. The rude behavior and responses there from several really tainted our experience as a whole. And forget getting a palapa unless you are willing to pay a staffer to reserve one for you OR you get up at 2:00 a.m.; they are gone by 5:30. I can deal with the "rustic" accommodations for the most part since I know what to expect, but service is something that is non-negotiable, especially given the fact I save all year long for my vacation and that Couples hangs its hat on this (and on no tipping). I wish the management would not only read these reviews but then take action to make changes to the culture there at CSA. It's not what it used to be, and I'm sad about it. I want to go back again, but not sure it's worth it, especially when our friends go elsewhere in Negril and rave about service and other things. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Missing Couples Swept Away

Apr 21st, 2020

During this very stressful time in our lives, my wife and I have kept our spirits high by listening to classic Reggae music every day while reminiscing about our incredible vacations at Couples Swept Away in February during the past nine years.  As we've viewed our photos and those from the CSA Gallery, we've been comforted by memories of our amazing experiences at the best resort we've been to throughout the Caribbean and Mexico.  We also like to close our eyes and picture the unbelievable beach, lush landscaping, delicious food (and special Martinis), outstanding  staff and guests from around the world.  We fervently hope it will be possible to return again this winter...    TRIPADVISOR.COM USER 

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