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at the Courtyard Birmingham Downtown at UAB
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Sep 21st, 2020
I am thrilled to shine a spotlight on this hotel! This place has been a lifesaver for me. My son has medical needs at UAB Hospital and the location is super convenient and perfect for us. Upon entering the hotel, the ambiance in the lobby is warm and inviting with its cleanliness and colorful design. I would be remiss if I didn't mention the outstanding manager Ms. Nina, Shantel, and the entire front desk staff who go above and beyond in taking good care of me. Customer service is on point! I always feel welcome and valued as a guest. In these uncertain times we live in, the hospitality is quite remarkable and it's a place that gives me peace of mind when it's time to book a room during the medical visits. Plus -it's a short walk to various restaurants like the bistro which I enjoy dining at before walking to the hospital. Super convenient indeed and I always get a comfortable night of sleep here. I'm also looking forward to the end results of some current renovations. I highly recommend this hotel! TRIPADVISOR.COM USER
Don't Let "Marriot" Fool You!
Aug 5th, 2020
The ONLY positive is the location to UAB Hospital and parking in the connected garage. It is ashame this fact gives the establishment freedom for poor management and inferior quality. Toilet running, mattress lumpy and in order to open my room door, I had to go to desk THREE times to get them to reprogram key. TRIPADVISOR.COM USER
Open Heart Surgery at Children's
Jul 28th, 2020
So, I reserved 2 rooms for 2 nights with points because of the proximity to Children's. I called on more than one occasion to say we needed rooms very close together or adjoining because our patient was 7 months old and needed help from all of us (parents and grandparents). Geneva answered my calls and was very helpful. We checked into Sunday afternoon. Check in was smooth, masks worn, no contact. Others in the hotel were not consistently masked. We were disappointed that the bar/restaurant were closed for room service, but they provided a list of nearby restaurants that delivered. All our meals were delivered. We had several tests at various facilities on Monday with surgery scheduled for Tuesday. Only one parent could stay with the baby. After awhile, Children's called for an assist by the other parent because baby was distraught. In the meantime, the hotel called the mom to tell her she had to be out of her room in less than an hour, because of scheduled maintenance. So, she's in a panic trying to do both things at once. My husband called the hotel off long enough to get her to the hospital. Then he came back and moved them into their new room. How was it possible to not know there was routine maintenance needed the day before??? Now, they upgraded us (gold elite status) on check in to a 1 bedroom suite with doors between room and an efficiency kitchen and dining space with a separate living area. That was nice. The 1st night, when the baby needed comfort or feeding, they were able to utilize our space without disturbing anyone else. We were offered free late check out when we arrived, which we took advantage of because her surgery could take up to 12 hours. We were able to stay in our room until the surgery was over. We also got to get our kids' room moved out into ours and move everything out together. On to the 'intense cleaning' going on during CoVid-19 pandemic. We were briefed on this when we made our reservations and again when we arrived. We arrived in our room (we were upgraded to a suite) and found pieces of tissue on the floor of our bathroom with human hair attached to it. Not wanting anyone in our room, I picked it up and threw it away. That night, after having dinner, we were sitting in the living area and talking when I felt something under my toe. I was able to pick it up. It was a human fake finger nail stuck in the carpet. Ewe. Did these things make me feel confident about extreme cleaning measures? Not at all. Being a Gold Elite member of Bonvoy, I chose to stay here. It being attached to UAB, of course I expected the best. In the end, I was disgusted and questioned my loyalty. This is the one time I needed the very best for the safety of my 7 month old grandchild and they failed me!!! I can't even... I'm devastated. TRIPADVISOR.COM USER
General Manager is difficult, disconnected from reality
Mar 12th, 2020
My wife, daughter, and I were planning on attending a gymnastics meet in Birmingham that ended up being cancelled due to fears surrounding COVID-19. The meet was cancelled on a Thursday and my reservation started the next night, so I would be assessed a 1-night cancellation penalty for cancelling within 48 hours. I am a Gold Elite member and have been for a few years, so I called the Bonvoy Elite Customer Service line. They said waiving the cancellation fee would be at the discretion of the property manager. So I called the hotel, left a voicemail for the General Manager, and that's where the fun began. * Once she finally returned my call after multiple voicemails, she made it very clear that she was unsympathetic and was going to charge me a 1-night stay despite the national panic re: COVID-19 * She said the hotel was full, and had been full for a while, so this was going to hurt her business. I immediately checked the website and saw all three styles of rooms available for the dates I had selected * I asked if I could at least switch the reservation to Points, so my card wouldn't be charged. She said she couldn't do that, but I should call Bonvoy back. I asked if there was a specific number to call, and she gave me one. I confirmed the number with her and hung up and called. The number she provided - (800) 627-7648 - was not a valid number * By the time I did get back on the phone with Bonvoy, she had cancelled my reservation with the hotel, despite me not authorizing the cancellation. The representative from Bonvoy then had to call the hotel, get the reservation reinstated, then cancelled the reservation again and waived the cancellation fee. Bonvoy did a fantastic job rectifying this obvious misstep. I've been a loyal Marriott customer for well over a decade now and this is by far the worst customer service experience I've had. This was such an easy, common sense solution, it's a shame it took so much time to get to. I don't travel to Birmingham much, but I do know I won't make another reservation here. TRIPADVISOR.COM USER
THE Place to stay if you have someone in the hospital at UAB
Mar 6th, 2020
SUPER easy to get back and forth to the hospital. Park in the 4th Ave deck and pay the UAB rates, which can save you as much as $12-14/day compared to some of the other downtown hotels. This hotel is adjacent to the hospital and shares the parking deck elevator so you can come and go easily. They don't offer free breakfast, so you have to factor that expense in. But the staff is friendly and the bistro in-house is good. Lots of other restaurant choices within walking distance. TRIPADVISOR.COM USER
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