Courtyard By Marriott Bentonville

Beau Terre Office Park | Bentonville, AR 72712-6737  [SEE MAP]Bentonville, AR  [SEE ADDRESS]

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at the Courtyard By Marriott Bentonville

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Guest Reviews

TripAdvisor Traveler Rating 1

Stay clear of this hotel. You will be glad you did.

Aug 12th, 2019

I checked in this evening and was met by two employees working the front desk. One was behind the computer and the second clerk was standing to the side of the computer desk. The young lady standing to the side was arrogant and rude when asking for my identification. I’m not even sure why she was there as she was not behind the computer checking me in but was pinging me for my secondary identification. When I asked if my room was upgraded, I was told “Yes you received an upgrade to the second floor” I then asked what type of room upgrade did I receive and I was told that my upgrade was a view of the parking lot from the 2nd floor. Seriously? I thought she was joking. I was placed in a small double bed smelly room with a view of the parking lot which is my “upgrade”. When on a search for the moldy smell, I found it. A huge area of mold on the wall behind the curtain above the AC unit. My husband and I have been members of Marriott with high ranking status for years and I have NEVER left a negative review. This stay definitely warrants the review above. Beware of what you are getting if you stay here. Just hope I don’t get sick from the strong smell of mold. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Wanted to dislike this hotel!

Jul 26th, 2019

So: as I pulled in to this hotel my first thoughts were WOW this is an old and tired looking Courtyard. The Lobby wasn’t bad but the building and rooms felt like a throwback to the 80’s..... I learned quickly that it’s people that make a difference when you travel and awesome people can make all the difference in the world ! Big Joe - front desk . Soooooo amazingly friendly! Made me feel like I was at home! Great guy! Tammy - cook and bartender. Sooooo sweet and sooooo friendly and went out of her way to make me a specialty flat bread Jordan - I am saving the best for last here! Jordan is a dynamo! Friendly like all the others but to me seems destined for a management role ( please take note Courtyard mgrs! ) . Jordan does it all here as I saw her in the restaurant late one nite and then back at it early the next am! She floats between the restaurant and the front desk so I hope she is being cross trained for promotion because she is really special! There are better choices as far as hotels go in this area but this group of employees have all The others beat by a long shot ! Will be back TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Clean, quiet and convenient

Jul 17th, 2019

First, Joe M. at the front desk takes this place from 4 stars to 5. He’s extremely nice and helpful. The rooms are clean, big, quiet, the Tv’s are huge and beds are really nice. Only negative is something that I’m picky about; no mattress covers... C’mon management. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Huge TV!!!

Jun 30th, 2019

Stayed at the Courtyard while on business in Bentonville. The hotel is your standard Marriott Courtyard, so it was what was to be expected. The lobby was clean and the staff was welcoming. The hotel room seemed a little damp upon entering but it was clean and comfortable. The best part of the stay was the huge 60 inch television in the room with Netflix and HBO go. It was a decent stay!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Near Busy Freeway

Jun 28th, 2019

This is a typical Courtyard. The room and hotel looks like every other courtyard I've ever stayed at. It is fine, except for the location. It is situated right alongside the interstate highway. The staff tried to give me a room that was sheltered from most of the noise, but I could still hear the big trucks. It is not a good place to stay if noise bothers you. TRIPADVISOR.COM USER 

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