Courtyard By Marriott Detroit Downtown

333 East Jefferson Ave | Detroit, MI 48226  [SEE MAP]Detroit, MI  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Disappointed and DISGUSTED

Sep 13th, 2020

The hotel lobby and rooms look nice but there were four major issues we encountered. The first was there were ALOT of kids and teenagers roaming around the hotel lobby and floors. At one point the hotel attendent threatened to lock the doors. The second is the safe and drawer kept opening, the room we were in was on a slight tilt, very strange. They moved us to another room and like our first neighbors, they were playing loud music. We ignored it and went to dinner. The final issue was we wake up this morning to find what appears to be dried blood on the comforter and yellow stains on the mattress pad. We didn't notice them last night because we went right to sleep after dinner. DISGUSTING! I am so done. Not a good experience. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Went from great to a total NIGHTMARE!!

Mar 18th, 2020

My boyfriend and I visited this hotel on valentines weekend. Everything was great, we got massages, went to a comedy show, saw most of downtown using the people mover. SN: Greatest invention ever. Anywho when we got back to South Carolina I received a confirmation email thanking us for our weekend stay, checking out on 2/16. However 2 days later I received ANOTHER confirmation email stating we checked out on 2/18. I check my bank and see they have attempted to charge my card 2 more nights (luckily most of it declined) so I call the hotel and was told there’s no manager I could talk to about it but some how 2 strangers were able to get in our checked out room and police were actually involved. Now since they claimed they new us the FRONT DESK authorized the payment ?!?! So you mean to tell me if I lose my room key and some stranger finds it and tell u they “know me” you take their word and charge MY card! So I call for a week straight and try to talk with a manager who doesn’t even have the curtesy to speak with me about the situation. I was able to speak with Bebe in accounting who was helpful, they issued one night back but have yet to issue the other night. Very frustrated guest TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Nice rooms in an ideal location

Mar 15th, 2020

This hotel was right across from the General Motors Renaissance Center and a short walk from the river. It snowed my first day there so we didn't go far, but it was convenient to where we needed to go. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Not worth the visit-stay away..rude front desk manager..

Mar 5th, 2020

Very very unprofessional front desk manager..it was Liz if I got that right..they are so unprofessional made me wait for a room upgrade for 8 hours and when I turn back to checkin..they dont have any reference of it which made me annoyed..They talk back to customers and have no sense of hospitality... I asked got General manager which I was never put through..General manager of this property -you can reach me 8482562828.being platinum elite with marriott worst experience in lifetime due to your staffer/manager.. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

OK room, OK location, OK staff, was OK - Nothing to write home about.

Feb 16th, 2020

Too bad though. Our room on 10th floor reeked of old socks, but others in our group complained of that or smoke or weed. It's an old place and past its prime. Mattresses were a wee bit lumpy and you cannot control the room temps. FRONT was helpful and fun and engaging - good folks there doing a great job. PROPERTY is tired, kinda smelly, needs attention. But I rate it AVERAGE because - sadly - this is what $200/nt hotels are like these days. TRIPADVISOR.COM USER 

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