Cadillac Hotel & Beach Club, Autograph Collection

3925 Collins Ave | Miami Beach, FL 33140  [SEE MAP]Miami Beach, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Best experience

Nov 23rd, 2020

Came down to enjoy the beautiful day and was greeted by Eni the cashier, and also got sat down by Michael, the manager. His professional attitude and attentiveness amazed me as he helped me out with everything I needed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Thank you 😊 Blake bartender and Derek pool

Nov 19th, 2020

No Thank you 😊 Resortpass.com who were unable and unwilling to help. Food amazing Blake and Derek great just do not resort pass who awarded two hours of my time Otherwise employees are amazing and helpful and food was delicious 😋 TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Best Marriott Experience!

Nov 19th, 2020

This was one of the best vacations that we've been on with our family. We stayed for 6 days and the accommodations were beautiful! The rooms were clean and the staff was on point. We came the day after the hotel re-opened because of COVID and it was like they never skipped a beat! The service was top-notch from the gentleman who opened the front door, the people who served us pool-side, and the ladies who cleaned our room. The food in the restaurant was delicious too. This hotel was situated in a great location as well! My husband and I are Silver Elite members and we're already planning our next trip back. Don't let the negative reviews change your mind... TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Never coming back, valet messed up my car!

Nov 19th, 2020

Would've loved this hotel except their valet dinged up my car! And they refused to do anything about it, much less accept responsibility! Multiple scrapes and scratches, down to the metal, and all I get is an automated response from the hotel. Ridiculous! Will never be staying here again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Don’t bother if you are a first responders

Nov 12th, 2020

Please don’t waste your time at this hotel!!!!We are two registered nurses (ER and Cath Lab) that planned a trip at this hotel because we were verbally promised to have our resort fee waived as our first responders discount. Upon checking in to the hotel, the staff the was very unhelpful and unwilling to make any changes until we contacted corporate. Upon contacting corporate they told us to speak with the front desk. At this point there has been no resolution and we got suckered into a very mediocre hotel. If you are a healthcare professional during this time, please don’t waste your time. TRIPADVISOR.COM USER 

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