Courtyard Chihuahua

Villa Lombardia 5702 Plaza Citadela D1 Col. Saucito | Chihuahua, MX 31120  [SEE MAP]Chihuahua, MX  [SEE ADDRESS]
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Courtesy of Courtyard Chihuahua

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Guest Reviews

TripAdvisor Traveler Rating 3

Relatively new and nice hotel but...

Sep 20th, 2019

We made reservations at this hotel for two nights since my Mother was having surgery at a close by hospital. Check in was excellent and the hotel is relatively new, overall, the hotel is in very nice condition and clean. The following morning, we had to call the front desk early morning so that maintenance would come over. We had no hot water! It turned out that we had to wait over 20 min with the water running so that we could get hot water. What a waste! We left BEFORE 7 AM for my mother’s surgery (by the way, we did not leave the “do not disturb sign on the door”) and came back to the room at about 2:00 PM (seven hours later) to find out that our room had not been cleaned!! I was furious because my mother was still a bit dizzy from the sedation and she needed to lie down. I called the front desk and the reply was simply that “the house keeper had until 5 PM to clean all rooms and that if I needed the room cleaned “early” I should have told the front desk the night before”. I asked if I could get the room cleaned right away so I had to take my mother to the lobby so she could rest while the room was cleaned. On our way out, we met the housekeeping supervisor and she said that “the housekeeper had so many rooms to clean” that is why our room was not ready. By the way, neither the front desk staff nor the housekeeping supervisor apologized for our inconvenience. We went down to the lobby area and asked the front desk lady if I could speak to the manager. She told me that the manager was out for lunch so I asked if I could speak to someone else. There was a Sales manager, Eduardo Barajas, who overhead my request and he asked me what the problem was. He listened to me with patience, apologized and promised to try and fix the problem. In the meantime my mother and I waited at the lobby and the front desk lady offered to give us a suite so we could go there right away instead of waiting for our room to be ready. The lady was honestly worried and offered an apology which I appreciated. In summary, we had a bad experience but both Eduardo, the Sales manager, and the front desk lady tried their best to compensate for the inconvenience. I am still giving a three start to this hotel because the staff needs to be trained to give better answers to an unhappy customer instead of trying to make excuses for the bad and unorganized service. Eduardo assured me that they already discussed the situation as a team and they will try to avoid this from happening again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good business hotel

Jun 26th, 2019

New, clean, spacious room. Friendly staff. About 20 min to the airport. Several bars and restaurants nearby within walking distance. Elevator is kind of slow. Views are like in Arizona:). Important that they have an iron and the bird in the room. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very good hotel

May 2nd, 2019

The rooms are great. Size just perfect, shower is excellent! Not so much offer for snakes in the room, but you can have a coffee. Minibar is empty, but water is available in the room. Bed is very comfortable. Breakfast is very good too. Recommended! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Courtyard by Marriott in Chihuahua, Chihuahua

Mar 29th, 2019

This was an excellent hotel. The rooms were super clean. The service was great. The staff was all very courteous and went out of their way to make sure we had everything we needed. There are plenty of restaurants within walking distance. We went to the historic part of the city several times and the Uber service here is great. They usually arrived within 3-5 minutes. We will definitely come back. It did not disappoint at all. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Dissapointe

Mar 28th, 2019

I really like Marriott brand but this time I was really disappointed The area where is located is very nice, rooms excellent decor very good... however... The service was none, not bad, not good just none! At lobby only when I check out I got an smile ... The restaurant they really need to work there... same no service at all, at breakfast they brought me a dirty glass and after that a dirty plate!... I asked for small spoon and they said they don’t have because they had an event!! At the bar I was standing (at least 3 mins) in front of a lady and she was at the phone and she look at me and I got nothing not even a “momentito” ... I walked away ... Elevators... only one working! Long line to get the elevator.. one person said ‘last time I was here it was the same with elevators...’ Marriott please put attention TRIPADVISOR.COM USER 

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