Courtyard Fort Walton Beach-West Destin

414 Santa Rosa Blvd | Fort Walton Beach, FL  [SEE MAP]Fort Walton Beach, FL  [SEE ADDRESS]
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Courtesy of Courtyard Fort Walton Beach-West Destin

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at the Courtyard Fort Walton Beach-West Destin

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Guest Reviews

TripAdvisor Traveler Rating 3

It’s a Courtyard

Oct 4th, 2019

The room is a good size and the bed is comfortable. The shower is delightful. However, we found several thing wrong. The love seat in the room is not very comfortable and the bathroom sink “spits” at you. The worse thing is the air quality in the room. I haven’t had problems with my allergies in several years until I came to this hotel. I wake up congested every morning of the four nights we were here. The water is terrible and we had to bring in bottled water. Don’t use the ice either as it gives everything a bad taste too. This hotel is located on Okaloosa Island and we have a nice view of the gulf from our room. It has easy access to the beach. There is a small bistro style cafe in the hotel but if you want a good selection of food there are lots of restaurants within a few minutes of the hotel. Parking is under the hotel and you must take an elevator up to the lobby. We were given a room on the first floor off the lobby and it’s been fairly quiet at night. The staff have all been very polite and friendly and helpful. I lived in this area for 30 years and moved away just over three years ago. We were here visiting family and friends. I doubt seriously I would stay in this hotel again. There are many others to choose from. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

HORRIBLE CUSTOMER SERVICE

Jul 5th, 2019

HORRIBLE CUSTOMER SERVICE!!!- We booked 2 rooms through the advance rate which means we pay in full before arrival. Received confirmation for both rooms and the confirmed rate. Drove 6 hours to get to the hotel and then Amira -front desk receptionist- told us that only one of the rooms payment went through. The other room we had to pay an addition fee because the payment did not go through... I never received a phone call or an email stating otherwise. I asked to speak to the manager, Gisele Gonzalez, came out and said that they normally call if the payment doesn't go through but they didn't in this case. I asked why didn't they notify me before hand... She could not give me an answer and kept repeating that we need to pay the normal rate for the second room because the payment didn't go through. Told that I'm frustrated because we drove 6 hours to get here and even checked in early through their app and expected everything to go smoothly but came to in to this madness. Had to pay the different rate because everywhere else was booked and couldn't cancel the second room because they wanted to charge me over 60% of the room price to cancel. I don't understand this monstrosity because I booked the two rooms same time and day, same credit card but only one went through and they didn't have the decency to give their customer a call to resolve it ahead of time. Bait and switch much? Never ever coming back to this location. Just horrible... TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Beach uncrowded weekend before July 4th

Jul 2nd, 2019

The Courtyard hotel is clean and quiet. I was almost at the end of the hall next to the stairs and the only noise I ever heard was the room next door closing their door a couple of times. We had a partial water view and I was happy with the expanse of ocean view we had. The hotel has been built by a few older properties, so that part of the view was not the best, but I cannot complain for the price. The refrigerator is a little on the small side for a beach trip so bring a cooler. We rented chairs and an umbrella all day for $31.95. The best part of the trip was that the beach was not very crowded. I have read one complaint about the beach being too narrow, but I thought it was just fine. We had no one sit in front of us, which was wonderful. I did have a problem with my Marriott elite member welcome points--I brought it to the attention of the front desk, and it has yet to be resolved, which will require more effort on my part. One of the two elevators was broken. They provided a ticket for a free drink at the minimarket, but they were not very consistent about giving them, as I did not receive one on check in as I should have (but received one later). That process needs to be more consistent. The pool, as others have stated, is very small. I think a very small investment in potted plants could really make a big difference in the pool's appearance. There was also enough parking, although it is a bit tight with the concrete stilts. On our first night we walked to AJs, which did not have much of a wait. The second night we took an Uber a mile down the road to the pier where there are several restaurants. Those without small kids could stroll down relatively easily. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Weekend Stay

Jun 3rd, 2019

We came to the Courtyard on Friday afternoon. Check in went well. I am a Marriott rewards member and used points for my visit. The location is located right on the beach via a walk way. The pictures of others are good examples of what my room looked like. Strengths-The hotel smells good. The beach is right there. They have a pool. They have a small bistro and market for food offerings. The decor is newer. I always found a parking spot. The shower was walk in and the bathroom was nicely sized. Opportunity areas-My room was not cleaned while I was there. This was brought to the attention of the staff and was told a manager would contact me but they never did by the end of my stay or today. The toilet ran practically non stop and at one point wouldn't flush. I don't want to deal with pulling off toilet lids on my vacation. This was seen on other reviews as well. I tried to use my points for Thursday night and told I couldn't. So I stayed at the 4 points by Sheraton as it was on the beach as well and about 100 dollars cheaper a night. It was definitely not as good as this Courtyard by Marriott. So if you are looking at comparing the two hotels this one is better. I would stay at this location again as far as the location and room was nice. Just want new towels. When I'm at the beach I want to take regular showers and not have to go to the lobby searching for towels. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Ok but would not go back

May 25th, 2019

We booked a one night stay here. Also stayed further down the coast. There was several things I did like. The hotel looks and is very new. Nicely decorated hotel and rooms. Check in was easy and staff friendly. Room appeared very clean. Only but big issue for us was super hard bed ... did not sleep well due to this. No balcony at this hotel but knew this booking. Did have a partial view of ocean from my window as expected but ended up missing hearing the waves more than I realized I would. However this hotel is cheaper than most w ocean front Balcony would. If your not staying in your room much this might not matter. Room did have standard size fridge and microwave. The Bistro down stairs does have Starbucks coffee and food. My husband has French toast which he liked. I had avocado toast which wasn’t near as good as the last Marriott I had it at Virginia Beach. Not sure difference but wasn’t that good and total bill for those above and latte was 37 bucks. Was made quickly I can say. Noticed also this area on coast has much narrower beach which they can’t help. The sand is still the soft white sand. You have to go over. Bridge thing and some stairs to access beach but not far walk at all. No towel service but that’s expected at this price point. Do have chairs you can rent. Only other major disappoint for me was the pool. It appears to me the pool was already there Years before the hotel was built. Very tiny and older appearing. Can’t see the beach from pool due to dune. Cheap chairs by pool and no umbrellas. Picture makes pool look way nicer than what it is. Noticed all the hotels in Fort Walton near this one didn’t have a pool though or had one similar to this. If pools are important noticed there hotels going closer to Destin a nicer pools at similar price points. TRIPADVISOR.COM USER 

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