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at the Courtyard Greenville Downtown
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Poor service for elite status
Sep 27th, 2020
My husband and I went for an overnight to this hotel. While it’s in a great location, the service received was extremely poor. I have ambassador elite status with Marriott and had booked a standard reservation 3 weeks prior. Upon arrival I was told the standard room was ready but was actually given a handicapped room. I went down to talk to the attendant and requested a regular room(nothing upgraded just what I had booked). She said they were completely sold out and everyone had checked in by 6:00pm that night so nothing was available. No manager on duty either. I spoke with the manager the next day who said there were rooms available and she wasn’t sure why I hadn’t been given one and said the GM would reach out. I didn’t receive a call back and left the hotel incredibly frustrated to not be given what I paid for/booked and then to be told they had rooms available but the attendant didn’t provide one. Again, great location but the service standards need some adjustment. TRIPADVISOR.COM USER
Beautiful Room, perfect location!
Jul 12th, 2020
During or second visit to Greenville, we decided to try this Courtyard and love our room. The room is perfect and very comfortable. The staff was friendly and we loved the location which is within a short walk to: restaurants, breweries, shops, the Falls and the Swamp Rabbit Trail. We stayed at the Hampton Inn Downtown last time, and no complaints with it either, however the room is nicer here. Parking is $12 per day. We didn't get daily maid service because of the 'Rona, but were able to get what we needed from the front desk. Highly recommend this place if you are visiting Greenville and want to be downtown and close to everything. TRIPADVISOR.COM USER
Courtyard by Marriott Greenville Downtown
Jul 8th, 2020
Courtyard by Marriott Greenville Downtown on Broad Street in Greenville is a quality hotel that is in the middle of everything for a good value. I really like the location here as it is within walking distance of most of Greenville. I like everything that they have to offer here and it is good for business and meeting purposes. I have had a really good experience every time I have visited here and they have been consistent in their quality. TRIPADVISOR.COM USER
Quick stay e
May 25th, 2020
The Courtyard in Greenville is a really nice place to stay. The staff are very friendly and helpful. The room was very clean. It's location is convenient to the center of town. The shops and restaurants on Main street are right around the corner. Look for the mice on Main street. TRIPADVISOR.COM USER
For a courtyard in Greenville it's excellent
Mar 31st, 2020
Great location, walking distance to everything you want to see. As a titanium I was a little bit disappointed that they basically had nothing for people at that level. Given what I paid for Greenville SC I would expect more. However very good staff and nice digs. TRIPADVISOR.COM USER
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