Courtyard Irkutsk City Center

Chkalova St., 15 | Irkutsk 664025  [SEE MAP]Irkutsk  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Good hotel in a Cold Winter

Feb 6th, 2020

We stayed here one night. Our room was spacious, clean and comfortable. The free wifi worked well. The staff were friendly and very helpful. The hotel is in a “ok” location near Zirov Park. We had to walk 15 minutes ro go to dinner. We did not try the hotel restaurant except for their breakfast buffet which was an adequate layout. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Much too unpredictable service

Jan 30th, 2020

I stayed in the hotel for four nights. The first two night were great and the receptionists were very helpful. Yet on the third night of my stay, when I turned to the front desk for an additional bottle of water (I was provided with only one bottle per day, by the way), the staff member not only asked me to pay for additional water, but also gave me such an unfriendly look as if I had offended her. My feeling is that service of the hotel hasn't been standardized and therefore varies significantly, depending on who is on duty. For a hotel under Marriott, I don't think that service level lives up to its reputation. В конце концов, я не требовала улыбку в ответ на обиду. Причём я никак не обидела девушку. Такое требование должно считаться уважительным и обоснованным, поскольку в номере жарко и сухо. Словом, если девушка не знает, как более приветливо и отзывчиво относиться к клиентам, по крайней мере, такая ответственная должность ей не подойдёт. Ведь это тоже неотъемлемая часть профессионализма в гостиничной отрасли. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Small cosy hotel

Jan 21st, 2020

Arrived a bit early before checkin time but the very nice receptionist said that the room was ready.She spoke perfect english with a smile that would really make a guest feel so welcome. Lobby was small with a bar,restaurant and a lounge next to it.Room itself small and cramped with not much space for 2 big bags.However it was clean and warm as it was a bone chilling -18degrees outside. Comfy bed with crisp bedsheets.Everything worked fine and coffee/tea provided.Bathroom again small towels fresh and basic amenties provided. Had the breakfast which was average but the staffs were all very friendly and helpful.The restaurant served excellant delicious food during the rest of the day which was presented beautifully. A very nice hotel with perfect staffs. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Very Helpful Reception Staff

Jan 3rd, 2020

I stayed 1 night at the Courtyard to break up the long train journey from Moscow to China. After the usual argument with the taxi driver from the station (Russian taxi drivers are right up there with the best when it comes to being determined to rip off any and all tourists) it was very nice to walk into the hotel and have the smiling receptionist tell me that the room was ready even though it was hours before the official check in time. I was also upgraded to a superior room on the top floor. As it turned out the upgraded room was still pretty small perhaps appearing more so because of the big 4 poster bed complete with gauzy draperies. The bathroom on the other had was much bigger than standard and included an oversized bath that did not dwarf the room. The sleeping room included the usual Marriott amenities – safe, espresso maker, big flat screen TV, mini bar fridge (empty) and good wifi. The bathroom surface was crowded with little plastic bottles plus soap, dental and shaving kits, shower caps and packets of cotton buds. More than I am used to seeing in other Marriott hotels these days. The room was well heated against the outside Siberian winter chill. The receptionist spoke good English and was helpful in directing me to various shops in the city (bookshop, supermarket, pharmacy) drawing the route out on a map. Another receptionist (or perhaps it was the same one) very helpfully called a taxi back to the station for me the next morning and ran about outside in his thin work clothes when we couldn’t find it even though the company said it had arrived. The restaurant was closed for New Year’s Eve but the bar was serving dinner from the same menu. Pretty standard stuff but perfectly serviceable especially after many days on a train. I had a hamburger and French fries with a shot of vodka all of which was reasonably priced and well presented. Although the hotel was pretty standard Marriott the very welcoming and helpful reception staff made the visit worth taking time out from train travel. Recommended. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very good service and helpful staff

Oct 21st, 2019

Very quick respose from Hotel confirmation after booking. Arranged transfer service with high grade vehicle and pick up in time. Especially thanks to the front desk staffs for (1) helping contact Airport about the delay lugguage and (2) contact the hotel in Olkhon to re-arrange the pick up transportation due to we need to go airport once again for the delayed luggage. (forgot to ask the name of those staffs who are very nice and helpful) The room is comfortable and the buffet breakfast also good. Location is near to attraction such as "Khram Vo Imya Spasa Nerukotvornogo Obraza" & "Bridge with love locks". It takes around 5~10mins only. Go to 130 Kvartal by car just 5mins. TRIPADVISOR.COM USER 

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