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at the Courtyard Madison East
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Average Hotel with Great Potential
Mar 4th, 2020
The reason I didn’t score this hotel an above average rating is because the customer service from Faith was lacking at best. I would have like to be welcomed and thanked, which didn’t occur. No recognition of my Titanium Elite status, no water or snack as accustomed due to status. When asked for information, was short and not complete. Did not hand me back my driver license and credit card, and just placed them on the counter. These little details is what separates an average stay from an exceptional stay. In honesty, I did consider an even lower rating because the spa was warm at 94 degrees and not hot, and the room was cold and similar condition to what a previous guest experienced and detailed in his Dec review; apparently the problem still exist. I kept the rating average because in the end, it was a clean and comfortable hotel with good rates and location. Work on the service a bit and this location can be stellar. TRIPADVISOR.COM USER
Really happy with the price, proximity and rooms
Jan 9th, 2020
Had a nice stay at the Courtyard East. The rooms were a good size, clean and beds were comfortable. For the price, they get 5 stars, would have dropped one if I didn’t find a good deal though as they could likely be updated. TRIPADVISOR.COM USER
Dec 4th, 2019
The employees at this location were all extremely friendly and helpful. The rooms were okay for the most part. Would like to see some usb charging stations added to the rooms and the bathrooms updated but overall a great location near businesses and lots of restaurants. TRIPADVISOR.COM USER
Very comfortable and accomodating
Nov 6th, 2019
We usually stay in downtown Madison to be closer to the campus vibe. However, we traveled to Madison for a football game and the hotels downtown were either booked or more expensive than usual. We chose the Courtyard Madison East and were very pleased. It is a typically decorated Courtyard but a lot of places to sit and chat. The breakfast items were very good and the bar in the evening was nice as well. Though my husband ordered an Old Fashioned (kind of the Wisconsin State Drink) and they were out of cherries. However the bartender did what she could to make the drink delicious and he was satisfied. We enjoyed our time at the Courtyard and would stay there again. TRIPADVISOR.COM USER
Excellent place to stay...
Sep 25th, 2019
The property is clean and comfortable and the customer service is first rate. Example: not one but two wedding parties were staying here on a recent Saturday night. When the shuttles arrived back at the hotel after 11 o'clock, they had bartender Beth ready to serve the rowdy crowds. Not only did she handle it solo and with complete professionalism - she did it with a smile on her face. It couldn't have been easy. Staff like that are hard to find. Tip of my cap to Beth and to the rest of the staff for first-rate hospitality. TRIPADVISOR.COM USER
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