Courtyard Memphis Airport

1780 Nonconnah Blvd | Memphis, TN 38132  [SEE MAP]Memphis, TN  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Okay Courtyard!

Feb 9th, 2021

Booked this property due to it's proximity to the airpot which is very close nearby. When you drive up to it you will be taken back by the large gated parking lot. It actually did not make me feel to comfortable because it made me wonder why they would need to have a gated high fence parking lot. I was told it was due to the area where the property os located which is a commercial development but made zero sense to me as to why that much security. The staff were super friendly and helpful. If you are hungry prior to your arrival I would highly recommend eating before you get to the property. There are zero places to eat within 15 minutes of this property unless you want to count McDonald's so eat before you get there. The restaurant is not open at night but you can get a limited menu of breakfast items in the morning. I had a nice one bedroom suite. Very comfortable. The room looks to be at least a one update behind. What is really strange is there is no elevator in the lobby area and the elevators are found on the farthest end of the hall. Terrible setup! I would stay here again only because of its location to the airport and no other reason. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Not very clean and people without masks in the lobby and halls

Dec 13th, 2020

This hotel wasn't as clean as we usually expect from Marriott. People weren't wearing masks in the lobby and none of the staff was doing anything about it. It's also looking run down and could use some updating. We won't be staying here again TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Not up to Marriott standards

Nov 28th, 2020

I booked this place because of the good review score and convenient location for our plans. It was very disappointing. The exterior of the building and carpeting near the interior stairway were tired looking. In the room, it was like a mix of updated and non-updated elements. It appeared there used to be a mini fridge but it was removed, yet there was a microwave. There were guests who were not wearing masks while walking in the hall and taking the elevator. I would rather spend the same or slightly more and stay at a Hyatt Place where you get free breakfast and better quality accomodations. One plus is parking was free and gated, where you use your room key to enter. However, the lot was initially confusing as there are separate gates on opposite ends of the parking lot, one for entry and another for exit. They should have one way markings on the surface of the lot to indicate the direction that all the cars need to go. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Not good

Oct 27th, 2020

It says it’s a Marriott and maybe it is because in the last year Marriott seems to have went downhill for customer service at Marriott has really went downhill this hotel is located in a business type area outside of the hotel is very old looking in the inside can use some remodeling the staff was very friendly staff is the only reason I gave it three stars first thing you notice it’s a gated hotel and not a very pretty fence around the hotel. More like a prison fence. By the looks of it it must be a bad neighborhood much food around it either first and last day at this hotel and if Marriott don’t get their customer service together at their main offices I am about to stop staying at Marriott. After being a Marriott member for over 10 years they have changed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Above & Beyond

Sep 10th, 2020

Everything was great until I checked out ... the room was clean and comfortable; the entire staff was polite, friendly and helpful; and the check-in and check-out experience was perfect. Then while I was flying home I realized that I had left my dress shirt, my iPad and a portfolio in the room - all are important to me, but the iPad is for work and losing it would be very bad. I iMessaged my wife while I was airborne and she called your hotel and spoke with an associate who retrieved my lost items and said she could package them up to send home to me. As soon as I landed I also spoke with her and she reassured me that she had found all my things and packaged them up to be sent back to me. I received the package yesterday - not only had she sent me everything back, it was meticulously packaged. I sincerely appreciate that the hotel staff went above and beyond by retrieving my belongings, packaging them up so carefully and for making sure the package got delivered. I am very thankful and grateful for her help and great communication. Every time I visit Memphis, I will stay at this hotel. TRIPADVISOR.COM USER 

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