Courtyard Mexico City Airport

Sinaloa 31 Penon de los Banos | Mexico City 15520  [SEE MAP]Mexico City  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

The best choice we made

Aug 23rd, 2020

We had 20 hours lay over and staid in this hotel. Very clean during covid time, very comfortable location and rooms, very tasty food in the restaurant, friendly staff, specially man Alfredo- he is the best! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Luxury relaxing

Aug 17th, 2020

Love this one!! By the time we arrived, there were very attentive and took care of us really quick. Carried our bags all the way to the room, very nice by the time of check in. Food was great! I only did not liked that to get ice all machines were out of service and you needed to go all the way to the restaurant, bring your ice bucket and have them fill it for you. Love the airport connection!! We had a really good and comfortable experience TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Convenient location and great hotel standards

Jul 18th, 2020

Very convenient hotel, straight off the airport and very close to the Palacio de Deportes, where we were headed for a concert, which removes some risks inherent to all girls travelling. Great check-in experience, fast and to the point, including a welcome beverage. Good room size (2 x queen beds) and pretty good bedding and room amenities. Bathroom was a little less fancy than the room or the rest of the hotel but nonetheless well equipped, and clean. Hotel also included a pretty well equipped gym, with towels, bottled water etc. Breakfast buffet was amazing with some great Mexican specialties incorporated to the typical international breakfast buffet. Really enjoyed the food (quantity, variety and quality). However, we had issues with our booking in the sense that we booked a room for 4 people on booking.com, and it was never specified it was a room for 2 adults and 2 children, but just 4 guests. We were three adult guests and the hotel wouldn’t at first allow us three to have breakfast since the room was supposedly for 2 adults and 2 children. We resolved this misunderstanding reasonably quickly and got things back in order, with our party of 3 being able to enjoy breakfast every day of our stay. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Hospitality!

Mar 23rd, 2020

The employees at this Marriott are fantastic! Liliana greats you with a smile & checks you in. Alfredo in the restaurant pays attention to detail & makes sure you have everything you need. Nantanael sees any problem through to completion until you're satisfied. Alexia checks you out in the morning wishing you well & hope to see you again. Yes, this is their job but ALL the employees are warm, welcoming & genuine. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Not a great stay due to customer service

Mar 19th, 2020

Room was fine and the stay would have been great - writing this review in front of the ‘head of reception’. Poor overpriced breakfast with below standard service to deal with it - the hotel management agreed to provide a refund for it. When this was requested, they created a whole fiasco just to provide what they agreed in writing in bonvoy chat. Very poor customer care by making me deal with this for 30mins at the reception - zero Bonvoy customer experience. Not happy. TRIPADVISOR.COM USER 

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