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at the Courtyard by Marriott - Newport Middletown
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Great service from the staff during COVID crisis
Nov 14th, 2020
The staff was very accommodating and helpful during my visit . Rooms and hotel were very clean , hotel is only minutes from Newport .This is a good location to stay on the Newport area , prices were reasonable for the season. TRIPADVISOR.COM USER
Served its purpose but needs work
Sep 22nd, 2020
We stayed here based on its affordable rate compared to hotels in Newport. In addition, reviewers mentioned the rooms and lobby were updated. This hotel is very close to Newport, 10-15 minutes depending on traffic. It’s located in a residential neighborhood. Even though the lobby and rooms were updated, the exterior and stairwells were not. There is only 1 elevator. If you’re room isn’t close to the elevator, you may have a lot of walking to do. We utilized a side entrance and stairwell since it was much closer to our room. It didn’t appear that they cleaned the exterior and parking lot because we would see the same garbage on the ground. The exterior needs landscaping and a much needed update. The stairwell was also dirty and didn’t appear to be cleaned daily. The rooms were ok but not great. The room was updated but seemed like it could use another update. Our room had a balcony which overlooked the pool. The pool was closed due to COVID-19. The lobby was nice and you can order coffee and food to go only. We would not stay here again. Even though it was very close to Newport, it needs a lot work for the price we paid. I would suggest looking at other hotels. TRIPADVISOR.COM USER
NOT THE BEST
Sep 14th, 2020
This Courtyard is ok. It was clean but this is not a top notch hotel. The views from the room are not great. I had a parking lot view, and had to call to request an interior room which views the courtyard. Why wouldn't the hotel give a guest a nicer view first? There was clearly availability--so why? The TV was not great. There is only one elevator--in the back of the hotel. I would try to stay somewhere else next time. People outside of my room loud and kept me up most of the night. TRIPADVISOR.COM USER
Good hotel near Newport, Rhode Island
Aug 31st, 2020
We have stayed in other hotels in this area before, and this is probably the better option for budget hotels in the Newport area. The rooms are comfortable and the breakfast options are very good. The hotel staff is friendly and accommodating. The hotel amenities are unavailable during the COVID-19 crisis but the hotel staff work hard to compensate and make the best of the circumstances. TRIPADVISOR.COM USER
Annual “Go To” hotel
Aug 19th, 2020
I just completed a Marriott customer care survey about this property. Although ranked a class 3.5, I would upgrade the ranking to 4 Star. This property has exceptional client care starting from the GM, Patti O’Brien right down the line. It’s no wonder from housekeeping to front desk, to management, they are first class and it shows. Just came home from a six night stay and I will tell you this property is managed like a well, fine tuned instrument. My family was there during this Covid crisis and management executed “high end” measures to maintain top grade sanitization and reminders of social distancing. I might add that most of staff from housekeeping to management have been there for many years. That tells you something about the General Manager, herself a tenured, valued commodity for 30 years. She never skipped a beat. This 3.5 star property would easily escalate to a 4 and I rate this property “all 10’s” in every aspect. The rates are much better than fair and the value you get cannot be debated. The property is perfectly situated for any occasion. Business, leisure, military, groups and ALL visitors alike. It’s centrally located and gives easy access to wherever you choose to explore. Having traveled extensively around the world, I think I know my business. So make it YOUR business to include Courtyard Marriott-Middletown RI, when visiting Newport. You will NOT be disappointed. Rob Rubilla Roselle Park, NJ TRIPADVISOR.COM USER
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