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at the Courtyard by Marriott Austin South
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Average rooms, needs updating!
Nov 25th, 2019
The location was convenient for us to access the interstate and food locations. Keep in mind if your on the side of the Interstate you will hear it. I used my white noise app. Not too far from downtown as long as traffic isn't backed up. Clean rooms and property inside and out but the property is in need of updating. The rooms are dated with very limited options for plugging in phones or devices. Really just need an overall update from lobby to room. The staff are very friendly and took care of everything needed. TRIPADVISOR.COM USER
Out of the Way
Nov 17th, 2019
This Courtyard is not downtown, but the price reflects its location. It is clean, well maintained with friendly staff and a complimentary shuttle that runs frequently to the downtown Marriott which is very close to the action. We found this service very convenient with accommodating, friendly drivers. The bed was very comfortable, the room was not huge but very adequate though a bit dated. We enjoyed the quick breakfast bar, and the proximity to the Marriott Austin South with the very nice contemporary Limestone Kitchen and Bar for more sustenance. An affordable choice. TRIPADVISOR.COM USER
Pre arranged shuttle for wedding failed to return for 2nd group.
Nov 12th, 2019
I never thought I would use "dump" and ''Marriott" in the same sentence. But I am. We stayed at the Marriott Courtyard in Austin on what I would call Marriott Row as every single Marriott brand was represented. The ONLY reason we stayed here is because we were attending a wedding and the mother of the bride arranged for the shuttle to run us out to the venue. This was done WELL in advance and there were to be two runs. Well, somewhere, somehow. SOMEONE completely, totally, UTTERLY dropped the ball. At least a dozen of us were down in the lobby at 230 for the 245 (second) run. For some reason the shuttle never returned for the 2nd run. None of us really know why. By 3p, we all gave up and drove ourselves the 25mins to the venue. The ceremony had to be delayed 30mins because of this foul up. Again, the ONLY reason we stayed here and not someplace closer and less expensive was because of the shuttle. REALLY bad and HORRIBLE customer service-and never an apology. Whoever is responsible should be fired. This isn't why I am calling the place a dump. I'm calling it a dump because the ice machine on our floor did not work. The room itself was run down-the sliding door stuck; the one the floor above us squeaked a lot. I'm guessing due to the constant opening and closing of it they were probably smokers. This is nitpicky but the grommets on the shower curtain were rusty and at least three of them were not on the hooks. And as long as I am nitpicking, the clock on the microwave had not been adjusted to standard time although the bedside table clock had. A friend of ours who travelled with us was given a room that was not made up. So all in all a bad weekend. I'll have to think twice about staying at a Marriott property again TRIPADVISOR.COM USER
Always super friendly!
Oct 4th, 2019
Staff here is excellent! Very accommodating and friendly. Rooms are clean and spacious. Plenty of free parking. Located in a hotel block on fairly busy road, that isn’t really heard from inside, but makes traveling into downtown convenient. TRIPADVISOR.COM USER
How does it keep the Marriott banner
Sep 29th, 2019
As a lifetime Titanium member I was so disappointed. My room was the size of a large walk in closet straight out of the 60’s. I guess the 50% occupied hotel (straight from the front desk) didn’t have a room for my upgrade. TV is the size of a computer monitor that projects a picture less than clear. Room is ill lit and the AC sounds like its diesel powered. I stay in Marriott hotels over 150 nights a year and have never been this dissatisfied. Location is convenient for the area but not worth the stay. Marriott needs to step up and make the operator step up and remodel this outdated property. TRIPADVISOR.COM USER
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