Courtyard by Marriott Berlin City Center

Axel-Springer-Str. 55 | Berlin, BE 10117  [SEE MAP]Berlin, BE  [SEE ADDRESS]
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Courtesy of Courtyard by Marriott Berlin City Center

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Guest Reviews

TripAdvisor Traveler Rating 5

Berlin Christmas Charm

Jan 15th, 2020

Stayed at the Courtyard hotel with my sister to visit the markets. Hotel excellent location. Room good size, comfortable and very clean. Staff are excellent, very friendly and helpful. Breakfast was very good with decent variety. The hotel is a favourite of business travellers so you could be waiting for table but we found the high counter top chairs comfortable and you don’t feel your encroaching on anyone. Very close to check point Charlie and area feels safe to walk around. Would definitely recommend stay here. Big bus tours only 15 mins stroll at check point Charlie. Found this good way to get around and get feel for Berlin. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent customer service from Kevin and Sylvia

Jan 12th, 2020

I travel a lot with work and stay in many different hotels and seldom write reviews as there would simply be too many to write. However, after spending 5 days at the Courtyard by Marriott in Berlin in November 2019 and after receiving such fantastic customer service from two of the Front Desk Staff (Kevin and Sylvia) I feel they deserve a very special mention. I fell ill on my trip and needed to see a doctor. They advised me on where to go and how to deal with the administrative side of the consultation. Obviously I wasn't feeling well but they were very kind to me which was really appreciated. From memory both Front Desk staff members were in training but they handled the situation with such professionalism, courtesy and compassion. I was very impressed and hope that Senior Management will recognise their efforts. Well done and thank you! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointing

Jan 1st, 2020

On arrival checking in was painful. I realise trainees need to train but they did not have enough supervision which in turn made them lack confidence and friendliness. Table service in the restaurant was quick when we made an order but then we were forgotten, never offered another drink or dessert . The same thing happened on another evening. We returned to our room after the day out to find it was only partially serviced. The toilet brush was left in the toilet, shampoo, tea and coffee not replenished, however the bed was made and towels were replaced. Overall not the best place I have stayed. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Clean, dated, and average

Dec 31st, 2019

The hotel was clean and for the most part well designed. The floors are setup in a triangular fashion as the building is very angled. Breakfast is a add on if you do not add it to your reservation and is typically not included for upper tier BonVoy members. The room was a good size although on the small side compared to some of the other Marriott affiliated properties in Berlin. The bed was a bit hard and low but suitable. I would have no problem staying here again although it wouldn’t be my first choice. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Acceptable

Dec 31st, 2019

The hotel was fine; nothing extraordinary. It was located reasonably close to many of the main attractions. There are some restaurant nearby. Unfortunately, the hotel restaurant was quite poor. Bizarrely, the hotel ran out of shower gel on one of the days we were there. TRIPADVISOR.COM USER 

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