Courtyard by Marriott Chapel Hill

100 Marriott Way | Chapel Hill, NC 27517-7100  [SEE MAP]Chapel Hill, NC  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Nice place across from Friday Center

Nov 24th, 2019

I have stayed here about 8 times, w/ the most recent visit last week. The Marriott is clean and located across from UNC Friday Center. It has a small pool, small workout area (just ok), bar and “deli.” The rooms are clean, current & comfortable. I always enjoy my time here. Free wi fi and a good location. I am also a Marriott rewards member. I highly suggest this hotel if visiting Chapel Hill. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Overall good stay

Oct 25th, 2019

Check in staff were very pleasant and explained the food credit well for elite members after all of my questions. I didn't seem to receive any room upgrade for my Titanium status but no big deal. Generally not a lot of benefits for elite Bonvoy members if that's what you're looking for. The $10 F&B credit was about it with the exception of the late check out which very graciously was offered to me without hesitation when requested on a week day. We used the meeting services onsite with a room booked for two days. The catering staff were fairly unhelpful and uncaring when significant floating items were in the water pitcher. I had to be persistent with multiple people including sharing the situation with the front desk before they switched to water bottles. I think training in how to handle such things competently and professionally would leave a better impression. I ordered from the small food outlet by the front desk one night for dinner. The food came promptly and was very good. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean & Quiet but Front Staff not overly helpful

Oct 20th, 2019

Stayed here 2 nights while our daughter was having surgery at UNC Hospitals. When we checked in we were very tired and stressed and when we were asked about points because we were listed as Titanium Elite, my wife said yes to the points. Later on we got to thinking about what they had asked us and we meant to have wanted the food and beverage credit. When asked for clarification, the Manager said it all depends on the rate we accepted per night instead of what the classification level and the food credit was not an option. Ohh well, we ended up eating breakfast out instead. However, the hotel was clean and quiet however. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

In transition but trying

Sep 15th, 2019

When we arrived, we were not greeted properly. One conversation with a manager changed everyone’s attitude for the better. So nice when somebody listens and the staff immediately accepts constructive suggestions. I’m sure they will continue to improve. GREAT place for business travelers. Location close to UNC medical services and they offer shuttle service to nearby places. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautifully maintained and OUTSTANDING STAFF!

Aug 31st, 2019

We always come back to this property every time we are in the Chapel Hill area! It is VERY beautiful and very well maintained. Every single staff are very friendly and personable! They ALWAYS remember us and greet us by our names every time we walk through the doors. It makes us feel VERY special! I haven't had the perfect stay with housekeeping missing to clean the bathtub upon arrival but we always come back because of the staff. You can tell they care about the guest! Blake the GM, Ruth the Manager, Matt and Giana at front desk, John from the bistro, Gy and Pat from housekeeping are just some of the MOST outstanding people Courtyard has to offer! Cons: I just wish the rates included breakfast. This is the only downside. Other hotel already include buffet breakfast so I don't really know why Courtyard is the only property that doesn't include it. They need housekeeping staff - feels very understaffed! Walls feel very think, you can hear your neighbors if you're put in a connecting room. Pros: Property itself and the STAFF!! TRIPADVISOR.COM USER 

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