Courtyard by Marriott Charlotte Airport

2700 Little Rock Rd I-85 & Little Rock Rd | Charlotte, NC 28214-3021  [SEE MAP]Charlotte, NC  [SEE ADDRESS]
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Courtesy of Courtyard by Marriott Charlotte Airport

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at the Courtyard by Marriott Charlotte Airport

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Guest Reviews

TripAdvisor Traveler Rating 2

Dissappointed by poor business practices

Apr 28th, 2020

AA issued a voucher for an overnight stay at the Marriott. Not knowing that there were more than one close by, I showed the shuttle driver the voucher and he directed me onto the bus. I presented the voucher at the hotel, was checked into a room that was nice but immediately adjacent to construction project. When I received my next credit card statement, I had been charged for the room. I contacted them through their website, they contacted the hotel, and their response to me was that I was told upon check in that I was at the wrong Marriott. I was most definitely not told this, or I would have gotten back onto the shuttle and proceeded to the correct one. I hope American didn't have to pay for the room also. If so, they double dipped. Most certainly not a pleasant experience. But the room was very pretty. Due to an early flight out, I did see what was available for breakfast options. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Perfect sleep, park & fly

Apr 7th, 2020

I wanted to stay at a hotel in Charlotte the night before I flew out of the Charlotte airport. When I got back home I made the quick phone call for the hotel shuttle and the driver Kenneth was professional, helpful and sweet. We had a nice conversation as he drove me back to my car at the hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great place to stay

Mar 22nd, 2020

I got in to Charlotte only to find my reservation at my original hotel were cancelled and I was stranded. I booked at Courtyard and called the desk 5 minutes later to have the shuttle pick me up. The customer service was amazing. From booking until check-in was literally 30 minutes. The room was comfortable and up to date. After a horrible ordeal with my flight the bed was perfect. This hotel was worth every penny and I only wish I was able to stay longer. I did take advantage and enjoy my coffee in the courtyard by the fire pit. Lovely place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Kenya

Feb 22nd, 2020

Kenya (2nd shift driver) made my experience at the courtyard so enjoyable. She is kind hearted, well spoken, & true a one of a kind. She went out of her way to help my sister & I when we flew in at 1:30am which was so appreciated. If I could give my experience more than 5 stars I would in a heartbeat, all thanks to Kenya!! :D TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Please modernize

Feb 20th, 2020

Positives: The customer service was excellent. The mattress and pillows were great. Negatives: The room and bathroom was outdated. The back entrance of the hotel had a horrible odor. The bathroom tub/shower was dark, small and cracked on the shower wall. Modernize this place. TRIPADVISOR.COM USER 

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