Courtyard by Marriott Chicago O'Hare

2950 S River Rd | Des Plaines, IL 60018  [SEE MAP]Des Plaines, IL  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Easy airport transportation

Mar 14th, 2020

We stayed before our flight to Punta Cana and then when we got back. Free parking while you are out of the country, with the stay was great! The transportation to the airport was about 10 min, they dropped us off right at the terminal. On the way back, we called as instructed and they were right There, it was flawless. The hotel staff were more than helpful and very friendly and professional. Rooms were clean and up to date. I’ll definitely use this hotel again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice location, good food and atmosphere

Feb 19th, 2020

This is located a bit off the beaten path relative to the craziness of Chicago. Parking is a bit better Price that other hotels nearby, it’s $18 per night. I like that they have a dinner menu along with a bar. I would rather eat in when I’m traveling, especially in the winter. Also love that they include my type of food on the menu, like Brussels sprouts and Mediterranean fare. If you like nice fluffy towels in your room, you will surely be disappointed. While they were better that the renaissance O’Hare, they are still rough and just a couple steps up from sandpaper. It’s an older hotel but the upkeep is good. Staff is very friendly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Over night park and fly

Feb 16th, 2020

Rooms were nice and clean. Just a few miles from airport with plenty of dining options close by. Shuttle service on return was inadequate. Hotel took all of our return flight information but only had one small van running on Saturday afternoon. We had 8 people in our party and all had to use cabs after waiting over 30 minutes in freezing temps. When I talked to person at front desk about the problem I just got poor attitude and "you got here didn't you?" TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location and dinner choice

Feb 11th, 2020

This hotel is located near O’Hare airport and the parking lot has a boom that keeps non-guests out. I did not see any local restaurants and thought it would be best just to stay in for the evening. I was able to have a very tasty pot pie and carrot cake for dinner. The lounge area was popular so others must have had the same idea. My room is on the fifth floor but seems relatively quiet considering the proximity to the airport. Music in the lounge area is just a little too loud for my liking. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Xavier Torres is the worst manager

Dec 6th, 2019

I checkin and told the manager Xavier Torres that the sign out side was not lit and another guest told him as well. Xavier got irritated and I went on to tell him my young daughter is coming is uber late night and I am worried she may not find the place . Xavier got more irritated and said he can’t check me in if I act like this and he wanted to take me to a private room and I said no need simply check me in. When I went to my room and saw that the whole hotel is right next to a high way and it was noisy, full of smoke. I walked out saw two large guys out side my room. I got scared and picked up my luggage and went back down and said I don’t like my room and I feel scared and unsafe in the hotel and wish to leave. Xavier got upset and said I can leave but he will still charge and I said no I want my money refunded to the card. Xavier then threatened to call the cops if I don’t leave. I was so upset I said go ahead and call them. Xavier actually called the cops and evicted me because I felt unsafe and did not want to stay at the hotel. This is the worst Court yard and I am not sure how they get to keep the flag. TRIPADVISOR.COM USER 

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