Courtyard by Marriott Dallas Northwest

2930 Forest Ln | Dallas, TX 75234-7504  [SEE MAP]Dallas, TX  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Not Read For Travelers

Jun 21st, 2020

While Americans might be ready to start Traveling, Marriott is not Ready to receive them. Are being locked down for months, we finally said enough is enough and scheduled a getaway at our favorite city, with our favorite Hotel Chain. But boy was Marriott not ready for guests yet, while I understand precautions like 6 feet before checking in, there are some things social distancing can’t be blamed for. The grass appears to not have been cut since Covid started, the hallways and elevators were all 10 degrees hotter than need assuming they were too cheap to want to run the A/C, the choice to not offer a turn down service might make sense but when a guest checks in for three days, it makes it almost impossible to get basic things like towels and shampoo. This does not make sense. At one point we asked a housekeeper we saw in a hall to take out trash, but they said they could not. One morning we were out of shampoo and towels, we went down to the front desk for more and found the doors locked and no one home. Trying to return to my room my key had become demagnetized and I was locked out of the whole hotel. Being Titanium Elite with Marriott I called national guest services who could not believe it and offered no help, they said they would call back with answers but of course did not. I Found myself locked out of the Motel for hours while I was forced to go find food dressed like I had never showered. I have come to expect more from Courtyard and Marriott and hope they will stop using Covid for an excuse for poor service and cheapening out. The virus should not stop you from coming to pick up towels in the elevator floor for two days or cutting your grass. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Dirty Place

Jun 12th, 2020

Usually you know what to expect with Marriott and it’s a clean room and a great value for the money. That’s not the case here. The main lobby is nice but the rest of the hotel is run down and not cared for. I was disgusted by the level of cleanliness in the rooms. I honestly didn’t feel comfortable taking off my shoes. There were (hopefully) lotion stains and dirt all over the walls. There was hair in the shower and the sink. Dead bugs were in the shower. The sliding doors to the balcony had strips from the actual door hanging down. Even outlet covers and light switches were old and dingy. Such simple steps and a good cleaning could refresh this location and make it a million times better. Management needs to walk through the rooms with a clipboard and do an overhaul. The location is nice due to its closeness to the freeway and restaurants. It seems to be a fairly calm area, but there were homeless people sitting outside the gas stations and reviews of nearby restaurants said it was a bad part of town. The only saving grace for this hotel was the staff was nice. I spoke with two people during my stay and they both were pleasant. 1st picture is the floor in the bathroom. 2nd picture is the algae in the pool. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

I liked it

Jan 27th, 2020

Clean, modern, well located...and right next to a QT gas station. Carries newspapers, gym was good. It was much better than i anticipated. Very good courtyard. I'll be back for sure. I didn't eat at the bistro...so not sure how it was. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Did not meet expectations

Dec 16th, 2019

I booked this hotel because it was so close to the location for my week of meetings and due to the fact that I am a Bonvoy member. With my new job, I will be going to these offices often. I will not, however, be staying at this Marriott again. To begin with the free "high speed" wifi never got above 2.0 mbs in my room or in the lobby and something to do with the construction of the building I did not get good reception on my Verizon iPhone to use it as a hotspot. The only two treadmills in the fitness center were out of order. The maid service while they did make the bed and replenish towels, did not remove trash or dirty glasses from my room. All in all, it was a reasonably priced and safe place to sleep but other than that not much. As one who travels often, I expect more out of a Marriott facility. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Family Wedding Trip

Oct 25th, 2019

We stayed this hotel 2 weeks back when my niece got married its very convenient & safe location very close to the freeway and lots of nice restaurant in the area the galleria mall is only few min drive from the hotel about the hotel staff, most of the staff in the hotel such as front desk, housekeeping and restaurant staff were very welcoming, friendly and extremely helpful very special thank you desk manager Mosses ( I hope I spell right) who made our stay very comfortable about the room room was pretty good size and bed was super comfortable overall its very good hotel to stay with reasonable price TRIPADVISOR.COM USER 

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