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at the Courtyard by Marriott Fort Myers Cape Coral
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Dec 8th, 2020
I usually stay in Marriotts and Courtyards. This hotel seems to be away from things which is fine and outside it looks a little run down so I was shocked when I walked inside and the lobby and decor looked very nice and up to date. Then I got to my room and could have just been my room but whoever “cleaned” it, needs to be re-trained or they just didn’t care. I think they attempted to sweep in the bathroom but then forgot they need to swoop that up because so much dust and short dark hair (I am long blond female) was all over. Had all the bathroom needs in the shower and wasn’t until I was in it and already shampooed up that I noticed the conditioner and body gel was pretty much out. Then the bed just had a sheet on it (no sort of comforter) and when I went to pull back I saw the tape looking stain. Just seemed like it was all done within minutes and not actually cleaned. Oh and the small balcony is nice but no furniture to sit on so what is the point?? First time I’ve been disappointed in the cleanliness of a room with Marriott. TRIPADVISOR.COM USER
Won't return to this location
Oct 13th, 2020
Stayed four nights on business. Room was clean, but pretty sparse. There was no bedspread or comforter -- only a very light blanket, which did not keep me warm. Also no housekeeping service. At all. They tell you to put your dirty towels in the hallway, but they don't replace them with new towels. So when you're there for four days, you have to walk down to the desk and ask for new towels. Walls are paper-thin. The guest in the room next door either had the TV on full blast or was on speakerphone at 3 a.m. Horrible night of sleep under my too thin blanket. Returning to Fort Myers for business this week and staying somewhere else. Courtyard is off my list. TRIPADVISOR.COM USER
Great customer service
Sep 28th, 2020
We decided to take a quick business trip down to Florida for two days. What a disaster between the plane being delayed and then our car rental place was a disaster anyways we got in our car drove to the courtyard Marriott all flustered, walked in preparing myself for the next disaster, walked Up to the desk and there was this lovely girl name Lauren who was the sweetest kindest customer service agent ever! I was so relieved she did such a great job and she was quick and gave me a bunch of info about the hotel, I just loved her! She’s a doll and she deserves a raise, we will be back!! Thx Lauren!! TRIPADVISOR.COM USER
Poor customer service
Sep 9th, 2020
So the reason for the one star is not the hotel itself but the person (Josh) that checked me in. Went to visit family in Tampa, we’re from south Florida. Coming back home we decided to stop in Ft Myers overnight as it was getting late. We found the Cape Coral Marriott hotel which the reviews were ok online so we went there. I was surprised when I walked in as the hotel lobby had a lot of people not wearing a mask. Anyways, I went to the guy at the front desk and asked if there was any availability for one night. The vibe was just weird because first there was none then he said he only have rooms with double bed implying that I wouldn’t want that. I told him it was ok. I gave him my id and debit card after I was told the cost. He then proceeds to enter my information when the time comes for him to charge the card his card reader was not working (could be my card as I’ve been using the chip, haven’t swiped my card in a long time). He then said ‘I hope this ain’t some stuff’. I asked him what do you mean and he replied by saying “ I know how y’all do it down south. I was like what? And ask again what does he mean by that he said y’all in south Florida is known for scamming. It’s just crazy to me that the face of the hotel would say something like that to a guest checking in that he doesn’t know..so I let him know that it was my debit card he had my DL and it’s time they upgraded the system to accept chip. I work very hard for my money so for someone at a hotel front desk to say something like that degrades your hotel. I’ve been working in the cruise industry for years and any business that has someone like this as the first introduction to the hotel is not a good look. The next morning I wanted to leave so bad I did not enjoy the hotel due to the treatment received at check in. Just horrible! The next morning me and my fiancé went to the front desk this time it was a lady. We asked for a manager but was told no manager or supervisor will be there until 2pm. Come to find out the person that checked me in was the assistant general manager Josh! It is really bad for business as we will never stay at that location ever. I’ve stayed at 2 different Marriott hotel prior to getting to this one and the others were great but Cape Coral Marriott please train Josh how to speak to a guest! TRIPADVISOR.COM USER
Jul 11th, 2020
Absolutely disgusting experience and a disgusting response by Marriott. I arrived, the front doors were locked. A guest exited, I entered. I sat in the lobby with my purse on my lap until a staffer walked around the corner pushing a linen bin, sweating. He barks at me "WHO LET YOU IN HERE" as if I'm some vagrant off the street. I quietly respond "someone walked out, I sat down". He said he would be back. He came back five or so minutes later. "What do you need" Uh, okay "I'd like to check in if its possible" (because sometimes it isn't possible, you are early, their availability isn't ready, whatever- no attitude on my part at this point, I'm just being nice)- this apparently set him off. Eyes start rolling around in his head, "if its possible" he smirks while striding to the desk, "well since we are in the realm of possibilities" he's muttering. I go on high alert and at this point considered turning on my heels and walking out but I'm startled and a little bit in shock at his attitude so I'm just complying. License, credit card, - looks at my license, what are you doing down here, I make a joke, I'm Quaran-cationing, he ignores me, ,looks at the screen which prompts a question about my travel presumably because of the frequency of my stays in the last three months, he asks me again why I'm traveling, I respond I'm quarantining (well when you're alone, only stepping out to go for groceries, swimming, walking etc. alone- aren't you quarantining? Isn't that an appropriate definition?)- to which he spazzes "QUARANTINING IS USUALLY DONE AT YOUR HOUSE SO WHAT ARE YOU DOING HERE" (guess he doesn't watch the news- the situation was dire in Massachusetts at that point, the very reason I left for the safety and freedom of Florida)- wow- I put my hands up in front of me in a defensive position at this point because I cannot believe the level of hostility I'm receiving in what is ordinarily a pleasant 3-5 minute check in process, to which he aggressively asks "is there a problem? Because I READ ENERGY and your energy, your eyes, your face, your hands..." This man antagonized me to the point of total frustration and then blamed me for my body language being defensive? As an abuse survivor- this is abusive behavior. Call a thing a thing, this is an abusive staffer. Enough is enough- at this point I'm like can this just stop, this hostility, and he slams my things back down on the counter and points to the door and tells me to get out, while calling me condescending names like "dear"- 15 minutes later I'm being checked in elsewhere with someone excitedly describing their heated pool and breakfast options. This experience was traumatizing- I'm only writing this at this point over a month removed from the situation because I noticed on Trip Advisor another young woman recently calling him out by name for his deranged, unprofessional behavior. Marriott needs a record of this so that when he has an altercation with the wrong guest (and not a single woman he can bully) they will know exactly where they went wrong by allowing his behavior to persist without reprimanding. Marriott's response? Titanium Elite issued me 5,000 lousy points for the incident, no apology, no email from the GM, no follow up. I've spent almost $6,000 in Marriott properties this year. Josh highhandedly decimated my brand loyalty. Its no more. But no problem. This dive will be re-branded within two years, karma doesn't miss. Oh and to the actual property? Stayed once previously, my room had toenail clippings on the carpet and a bottle of Sauza tequila in the freezer box, and prostitutes letting their customers in on the side door. The walls are paper thin. Goodbye and good luck Courtyard Fort Myers, and to anyone reading, select another property, this place is a straight up dive that doesn't deserve to carry the Marriott banner. There are better choices in the area with actual housekeeping and staff who care and don't treat their job like they're the only game in town. I don't write bad reviews. But this one is deserved. TRIPADVISOR.COM USER
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