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at the Courtyard by Marriott Los Angeles Burbank Airport
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Poor cleanliness, poor customer service
May 13th, 2020
Stayed at this hotel in March 2020 for a few days prior to moving into an apartment in the area. A couple things were in poor working order, but most disturbing was a remote control in the dining area (photos attached), which I brought to the attention of management. I did receive an apology and they wanted to compensate with “points“, which I felt was disingenuous and said as much to the new hotel manager. The hotel manager replied that they would compensate me for one night’s room for my inconvenience and for my concerns. Never did receive that credit for one night there by demonstrating the disingenuousness of the hotel management. As a member of the Marriott rewards system, this kind of treatment is simply unacceptable. Nonetheless it is important to point out to other consumers these issues that were not properly addressed. TRIPADVISOR.COM USER
Apr 21st, 2020
Another day another hotel. The elevator was slow as they get, that's the worst of it. Housekeeping was spot on efficient and thorough. It was nice to have a fridge in the room. The king bed was very comfortable I love their pillows. TRIPADVISOR.COM USER
Mar 7th, 2020
I had an early flight into Bubank, CA, and arrived at the hotel around 10:30 am. Check-in is not until 3:00 pm, so I knew I'd have a long wait. Alma was at the front desk and was most helpful. She let me know that they were completely booked the night before, but as soon as a room could be cleaned she would let me know. Alma took my cell number and told me she would call when a room was cleaned and available. The hotel lobby is very comfortable with a lot of seating, so I set up my computer and worked a little bit. I was in a room by 11:30 am!!! THANK YOU, ALMA, for taking care of my needs so quickly. I had a burger and fries for dinner from the hotel Bistro and I don't know how they make those fries, but OMG, they were so crunchy on the outside and tender on the inside. Excellent. Overall a wonderful stay. There is a shopping area very close to the hotel with a Target, Best Buy, and lots of restaurants. Very nicely located. TRIPADVISOR.COM USER
Great hotel, AMAZING STAFF
Feb 20th, 2020
This is an overdue review, I stay at the Courtyard in Burbank quite often for my job. Not only is the hotel in a great location with plenty of shopping and food options within walking distance, but I always ask my agents to place me in the Courtyard due to the amazing service I always receive. Cannot say enough good things about the staff, they are all wonderful. Marie, in particular, at the front desk is FANTASTIC! Always warm, attentive and personable. She always remembers me by name and ensures I am blocked into the rooms I like time after time. I witness how she interacts with all guests and its admirable and the way everyone in hospitality should behave! If you are considering this hotel, do not hesitate! TRIPADVISOR.COM USER
Disgusting and filthy rooms
Jan 19th, 2020
Arrived at this place because flight was cancelled and needed to layover . First room was room 333 and there was hair all over the bed and a chocolate chip cookie piece sitting on the floor the mirrors were all dirty. So then they put us in another room on the 4th floor in room 413 and upon inspection of this room there was dirty tissue under the mattress and there was hair in the bathroom the light covers were very dusty .The staff were friendly but very uninformed how to handle this situation. The managers were all off for the weekend so really disappointed in Marriott. The Marriott standards really have fallen. I really question the California health department because saw the A rating at many properties and all were filthy. So I question who is taking payoffs to give good rating. Every other state I visited that have a rating system usually means something but I am guessing in Southern California you just payoff the health inspectors and they will allow you to have a A rating. So again please be super careful if you stay in Burbank California. TRIPADVISOR.COM USER
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