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at the Courtyard by Marriott Moscow City Center
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Great fundamentals, poor execution
Sep 14th, 2020
Usually I do not write a review right after check out but the situation is exceptional At first sight, the hotel is really good. Super friendly and considerate stuff on reception, breathtaking views of Kremlin from my room, perfectly clean and modern bathroom with walk-in shower, outstanding location BUT there are 3 issues that made me change my 5 stars to 2 stars :( #1 (minor one) All amenities (shower gel, shampoo, conditioner) are replaced with local provider of questionable quality. I used to get the same nice international brand at all locations around the world. Also - no body lotion was found in my room, though should be provided by default #2 (major one) Breakfast downgrades the entire hotel. The restaurant looks tired with shabby furniture and super dirty windows. I didn’t manage to find any piece that looks tasty. Also - they serve buffet with no covid-safety measures. I had to skip my breakfast at all. Fortunately, there are plenty of great breakfast places around the hotel. #3 (outrageous) In the morning I noticed a spot on a pillow case (not the one I used for my sleep) I pointed on that .. and I got no proper apology nor any attempt to solve the situation Well, given I’ve already used my bed, there is nothing to be done to mitigate risk but I expected any effort to calm my panic down (especially given current pandemic environment) I truly hope it’s not a systemic issue, and they do proper cleaning and laundry but I’m not sure (coupled with my breakfast observations) So I’d have been happy to recommend the place for stay but as of now I could not do so (cause one could not feel secure there) TRIPADVISOR.COM USER
Sep 8th, 2020
This place is amazing. Friendly staff, beautiful and comfy rooms, great breakfast, and located in the middle of town and close to metro station. I totally recommend it. The room was very beautiful designed and very clean. TRIPADVISOR.COM USER
Place to stay for the holidays
May 30th, 2020
I stayed this hotel for the holidays with my family, this place is amazing !!! Rooms were spacious and beautiful, walking distance to all the famous places, the restaurant food was amazing and the people went above and beyond to make my stayed unforgettable. It was my first time in Moscow and would define my come back and stay at this hotel. Natalia at the front desk was very helpful even before our arrival. We made reservation for New Year’s Eve for dinner and Mr. Pavel made sure we had a great time. Thank you all for your amazing hospitality. TRIPADVISOR.COM USER
Mar 16th, 2020
Excellent hotel and only 10-15mins walk from the Kremlin and Red Square. It has its own restaurant which serves a good selection of food and at reasonable prices comparable with local cafes/restaurants. Breakfast is also very good with a wide selection of hold and cold buffet dishes plus freshly cooked eggs, omelettes etc. Rooms are large, well equipped with daily water bottles provided plus tea/coffe making facilities, mini bar and wi fi in the room. This hotel is superbly located for visiting all the main site and there are plenty of local bars, cafes restaurants. TRIPADVISOR.COM USER
Feb 12th, 2020
A great location in a small back road, only a 15 min walk from Red Square. Reception: very friendly and helpful, good English Rooms: very nicely equipped, plenty of cupboard space / very nice bathroom Breakfast: very good WiFi: toooo complicated, email registration --> then you can log in Overall: to be highly recommended! TRIPADVISOR.COM USER
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