Courtyard by Marriott Nashville Green Hills

3800 Bedford Ave | Nashville, TN  [SEE MAP]Nashville, TN  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Jonathan and Jake were fantastic!

Jul 31st, 2019

As we entered the hotel, we were greeted by “J squared” and it was such a warm welcome. Great job guys!! Thank you for making our trip to Nashville such a pleasurable one and for the fantastic greeting when we walked into the lobby. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Housekeeping issues daily

Jul 22nd, 2019

We were in Nashville for a family event, and the green hills location was convenient for that, we but would not recommend the location otherwise. It was a very sterile, uncharismatic neighborhood. The mandatory valet parking was inconvenient, as we were frequently in and out of the hotel. There are also a lot of hotels out there that provide free breakfast, so Marriott disappoints in that respect.The room was ordinary with the worst view ever of a pipe and a pile of sludge. However, the housekeeping was ridiculous. The first night, some water got on the floor from the shower, so we put the used towels on the floor to absorb it. We went about our business the next day, leaving mid morning and returning early afternoon. Housekeeping had not been to the room, so we hung out in the lobby for a while to give access. We returned to the room when we had to get ready to go out again, and it hadn’t yet been touched. We left, returning at about 9:30 pm. Still no housekeeping. We were going back out briefly, so stopped by the desk to inquire about the situation. We were told that housekeeping was gone for the day. We said we would be fine with just having towels sent up. When we returned two hours later, the towels were there and the room had somehow been cleaned in the absence of housekeeping. The bed had even been made (after10;00 pm). The exact same thing happened the following day- our room was untouched until we returned at 11:00 pm and complained. However, while we were packing up the next morning, housekeeping came knocking before 9:00 am. Checkout was at noon, so they could not have been assuming that we had already gone. Very disappointing experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Cozy and convenient

Jul 17th, 2019

I stayed at the courtyard for four days I spent most of my time At the hotel. The location is convenient to restaurants also right next to the mall.. they have a rooftop pool that I did make use of . Staff was pleasant . One of the front desk ladies gave me incorrect information and that wasn’t a pleasant experience just make sure all your front desk personnel is more knowledgeable when it comes to rates and the check in/out process. Overall my stay was great! the rooms were absolutely fantastic , housekeeping was prompt the beds were extremely comfortable!! I slept so good 😊 I’d definitely stay again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel!

Jul 14th, 2019

Hotel looks pretty new. Very big lobby area which includes a small bar which offers happy hour! Room was large & it was spotless. Plenty of towels were provided. Staff was super friendly & offered suggestions for dinner. Valet parking ($25) only. The area around the hotel looks new and there are a lot of beautiful homes not too far away. Valet parking made sense. Easy to get Uber or Lyft. Would definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Awesome Customer Service

Jul 11th, 2019

The entire staff at this hotel are customer service heroes. I stayed there while my daughter was in ICU and the true care and compassion every single staff member displayed was the best that I have ever experienced - anywhere! They made a bad life experience, more tolerable. I love this place and the people. Sadly, my daughter died and I will be returning to Nashville for her Celebration of Life. I will never stay anywhere else. Thank you to everyone here ... TRIPADVISOR.COM USER 

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