Courtyard by Marriott New Orleans Metairie

2 Galleria Blvd | Metairie, LA 70001  [SEE MAP]Metairie, LA  [SEE ADDRESS]
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Courtesy of Courtyard by Marriott New Orleans Metairie

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Guest Reviews

TripAdvisor Traveler Rating 1

Horrible service

Mar 2nd, 2020

We arrived and they said we moving you to different hotel . The said hotels do it all the time .What ? So hotels are screwing guest all the time ? Also Supervisor George Kleam came and instead of giving us room we paid 1000 $ he said we can do anything. He didn't even apologized, Besides that we were tired and irritated and he threatened to call police. What a great customer service.Those people need better training ob job at McDonald instead. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Long Vacation Weekend

Feb 7th, 2020

This is our first trip to NOLA and we wanted some place that was central to the airport and downtown. This hotel met our needs nicely, including a great price. The bed was comfortable. The room had a fridge and coffee maker. I’ll probably stay at this location again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Not A Good Stay

Feb 4th, 2020

The hotel looks dated, but that was OK. The first night I realized that the thermostat would not go below 68 degrees. We were so hot, I woke up sweating. Also, the toilet ran off and on and there was black stuff on top of the toilet tank lid. We called maintenance the next morning. He worked on the toilet. He said “corporate” had the thermostat locked down so you could not cool the room down. He was not allowed to override it. We overrode it by putting a heat source by the thermostat. The toilet never got fixed even though the maintenance guy came back and tried again. It ran the whole time we were there for three nights. Also, when we checked in, the front desk girl was very rude, she said she could not give me an upgrade-I’m a Gold Elite member. The second day they said they could give me an upgrade, but they didn’t have any available! Very bad experience. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not my first choice in the future

Jan 8th, 2020

This hotel has always been our first choice when visiting family in New Orleans. On our last stay over the holidays we arrived to our room in the afternoon to find our room had not been cleaned. During our stay of 5 days this happened on 3 days. The hotel front desk staff explained that they cleaned the check-out room first and then the others. Never heard an apology for our inconvenience. This hotel will be my last choice in the future. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Disappointing on many levels

Dec 24th, 2019

Bad experience on so many levels. Room not ready by 3:30 (after waiting 45 minutes), so had to downgrade to lesser room. Thin sheets, even thinner bath towels, loud, inefficient ac unit, lipstick-size shampoo & conditioner not restocked after 2 days for 2 people, room not made up by 3pm, bar closed as employee did not show up for work (on a Friday night!), had to wait 25 minutes for latte and yogurt. Ridiculous. TRIPADVISOR.COM USER 

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