Courtyard by Marriott New Orleans Metairie

2 Galleria Blvd | Metairie, LA 70001  [SEE MAP]Metairie, LA  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Will not stay here again!

Sep 15th, 2019

I have stayed in this hotel before, but I’ll be taking my money elsewhere. I am a Platinum Elite member, and the service at this hotel is embarrassing to the Marriott brand. While I can look past the “age” of the hotel and it being very outdated, I can no longer look past the unbelievably horrible service. There are other Marriott properties close by that I will visit. For that matter, if this is my only choice, I’ll keep driving. Never again will my feet cross the threshold of this property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

One of the nicest, cleanest Courtyard hotels we have stayed in.

Aug 25th, 2019

Made reservations for this hotel because my wife had her 45th HS reunion. The professionalism by all of the staff and the manager was just outstanding. We had a room on the 6th floor, extremely quiet, no outside or inside noise. Bed was very confortable and the entire hotel was very clean, from the halls to the bathrooms. I would highly recommend this hotel, which is off the beaten track by about 3 blocks, to anyone who is visiting N.O. We only stayed a day because it was a one day event, but I would stay there for a week if I had something else I had to do in the NO area. Will return there if I ever need a hotel in the NO area again. Very fine job by all of the employees. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great stay but have your room checked before entering. ATF was in my room !

Aug 19th, 2019

Drove into Metairie from Memphis. Stopped at Nieces house to pick up her daughter. Drove to Courtyard. My nieces daughter help me load the car up. I checked in and we went to the room, opened the door, and saw a lady in there with a GUN on her side, picking up more guns. Scared the living HE&& out of me and my nieces daughter too. Lady was picking up other guns and putting them in a case. The ATF agent explained they were using the hotel to train dogs, and they hide guns and the dogs sniff them out, so I had guns and a dog in my room before entering the room, which means it was never cleaned after the dogs were in the room. The room was still very clean. I didn't sleep too well because I was still freaked out. The hotel was nice and the check in front desk people were great There was no problem until I checked out when I asked for a manager. I didn't want a refund or any extra points. Just wanted to let them know they need to let people know what is going on next time. Instead of the General Manager, I got a very unprofessional sort of Manager named Crystal. No smile, and no apology. I asked if the same thing happened to her, would it had scared her and she said no. Seems a little weird. I do not think she is a good manager at all. With the exception of the ATF and Crystal, it was a great stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2


Aug 10th, 2019

We are Marriott rewards members. This Courtyard is not up to what you’d expect. We stayed here last August as it was close to moving our then freshman into her University. We gave it another chance this year (8/6-8/8). I don’t expect much form short trips as this was not a vacation, HOWEVER AGAIN THIS YEAR the coffe bistro which claims to “”Proudly Serve Starbucks,” does NOT REALLY! Again they informed my husband that their machine was broken, so NO LATTES, AMERICANO’s...nothing but regular drip. This bistro is also where you get other breakfast items. So really....two years in a row the machines are not working? My needs for short stays are minimal, but I don’t think expecting a decent cup of coffee is too much to expect of a MARRIOTT. (Hopefully they addressed the sour creams in those tiny to go packs). NOW for the rooms: Basic, but I do think housekeeping should have changed the comforter with the nasty red stain on one of our double beds! But nope, second day it was still there. Positive note, it’s 10 min from New Orlens off I-10, and there is a decent shopping center with restaurants very near. Our 7yr old did like the small outside poool. But there was NO WAY I was letting her sit in that jacuzzi which looked as if it is not cleaned often. The front desk staff (which looks like a valet stand) is always very pleasant and professional. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Consistent hospitality

Jul 23rd, 2019

We drove in to visit New Orleans and to see family in Metairie. Parking was on a first come first serve basis and we could get a Uber/Lyft into the city easily. The room is what is expected at the newer Courtyard properties and are clean. The front desk staff are what make this place shine. Always have a kind word for you and willing to make your stay an easy one. TRIPADVISOR.COM USER 

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