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at the Courtyard by Marriott Norman
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Great Friendly customer service
Nov 21st, 2019
I have never damage to my foot so i move a little slow checking in after a long day of flying. I was met by a very, nice friendly you lady name Kimberly Bonta that listened to my request and found me a room on the 1st floor by the back door so I don't have to walk to fare. I went to the Bisto trying to decide if I eat there or Salt Grass. Ally was very sweet and gave me a free appetizer (quail bacon, cheese wrap jalenpo_ Best I ever had). Tara/Front desk answered all of my questions nicely and Maddie was so very kind to get me a bucket of ice since I can't walk very good. I heard she is a temp but i recommend y'all hire her, she is very sweet and helpful. Finally, Jenessa is GREAT!!! TRIPADVISOR.COM USER
Nice sized king room. Cleanliness needs improvement
Sep 12th, 2019
The room was a good size, #153, king size bed with tub/shower combo. AC kept the room cool. Bed was OK, but not as comfy as the newer Marriott beds. The room could have used a bit more cleaning, as there was a good sized pile of hair in the floor of the bathroom. Also, the sink needs to be unclogged, as it typically filled quickly and drained very slowly. Front desk staff were friendly and helpful. TRIPADVISOR.COM USER
Sure mis the SPG touch with the new Marriott Bonvoy
Aug 24th, 2019
This is a nice and clean place with caring and capable folks at the front desk. They went out of their way to be helpful and deliver the best possible service. I do think there is room for improvement in other areas. I’m a long time SPG member that sees fewer complimentary things with Bonvoy Marriott. SPG always gave me a couple of free 16 oz bottles of water daily. Not so with the Bonvoy Marriott Courtyard. They gave me one 8oz bottle. Good try but I needed to bring in what I needed. Necessary as it was 100 degrees each day of my stay. A large Lobby coffee was priced at over #3. Often it was my experience to get free good quality lobby perked coffee at SPG Sheratons. I find the in room coffee maker to be substandard and not often clean. Although the thermostat was set on 65, it was obvious the thermostat had been set high and changed shortly before my arrival and the room had not been properly cooled. It was over 80 degrees and did not cool down until late in the evening. It remained well regulated throughout the remainder of the stay but it was really hot for the fist part of the stay. TRIPADVISOR.COM USER
Great room at a good value.
Aug 15th, 2019
The rooms are large and very clean. The staff are friendly and very professional. Walking distance to many restaurants. Comfortable beds. The hotel is just off a major highway but is still quiet. A great value. TRIPADVISOR.COM USER
Aug 13th, 2019
Hotel is probably a 3 star at best. The rooms are decent but the AC is really loud! If you go during a busy season expect long waits at the breakfast / coffee bar. Other than that really nice staff who is very helpful. TRIPADVISOR.COM USER
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