Courtyard by Marriott Phoenix Camelback

2101 E Camelback Rd | Phoenix, AZ 85016-4712  [SEE MAP]Phoenix, AZ  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Close to where I needed to be, expected more

Aug 5th, 2020

I chose this property since it was about 2 blocks from my son's new apartment. We moved him to Phoenix from Chattanooga, TN. He works for Marriott and had transferred here for work to a near by property. I arrived late on a Sunday after a 27 hour drive and checked-in, the gentleman was nice and my room 210 was decent. I did have trouble using the key card when I first arrived. I walked down the hall and asked a housekeeper to help me and she refused, I went back and finally got the key to work. The room was a King with a Pool-View. I did find the air difficult to control at a comfortable temperature. I originally only planned to stay 2 nights but decided to stay 4. When I went to the desk to extend my stay I was told I would have to check out, go make another reservation and see if a room was available. The hotel was empty? So I did. When I did that there were issues with my credit cards so I was forced to use my check card which resulted in $110.00 hold being on my card for 6 days, very frustrating. I received no housekeeping services and I had to request towels, I never received the washcloths I requested. I'm big on customer service and friendliness and this property lacks it. I hope that the GM looks at works to improve customer service of his staff. The two nicest people were the gentleman when I checked in and the gentleman when I left. My stay was July 26-30, 2020. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Location was good but expected better

Jul 14th, 2020

Hotel is in a busy shopping area/ mall , plenty of shops and restaurants around in walking distance. A/C wouldn’t cool the room off and ran all night ( It was a hot Arizona day and night ) The refrigerator was frozen and would not cool items , it needed to be defrosted and the cleaning folks should have seen it. The floor plan in the room made it where the A/C couldn’t cool the bathroom as well. Too many other choices around so we will not be staying again at this location . TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent Courtyard

Jan 26th, 2020

All of the staff were very friendly, attentive, and personable. The rooms were very clean and I was impressed to see both a microwave and a fridge in each room, which must be convenient for a lot of travelers. The hotel itself is very centrally located within driving distance to all of Phoenix, and a lot nearby in the immediate walking distance. I would certainly stay here again when the opportunity arises. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

It’s decent

Jan 25th, 2020

Not a fan of the Marriott grill, Oh the food is fine but morning and evening hours only kinda bad. That said this hotel is close to many food outlets and grocery stores. Hotel itself has decent rooms and good parking. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

A little worn

Dec 30th, 2019

My check in did not give me a good first impression. The rooms reminded me of Europe, meaning functional but small. On the other hand, when I complained about the size they did accomidate my request for a larger room. TRIPADVISOR.COM USER 

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