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at the Courtyard by Marriott Phoenix Camelback
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Good location near Biltmore area
Nov 28th, 2020
Tucked behind a busy shopping center, the hotel offers free parking in a well-lit structure in back. Rooms are recently renovated and ours was comfortable and clean. Small bath with eco-friendly shampoo/conditioner and bath gel in shower/tub combo, and good towels. We were upgraded to a suite (room 435) and had a mini-fridge and microwave as well as a coffeemaker. Whole Foods andTrader Joe’s are right next door, and the upscale Biltmore shopping center is a few blocks away, an easy walk. Plenty of good restaurants are also nearby. TRIPADVISOR.COM USER
Return Guest, Likely Stay Again
Nov 22nd, 2020
This was my second stay at this property since July 2020. My wife and I were in town visiting our son who lives 2 blocks away down E Camelback Road. My first stay I had a pool view but I got a parking lot view this time, that's my fault I should have requested a pool view. This hotel is near many shops and restaurants, many within walking distance. The staff was very helpful and friendly. Near the end of our stay we had an issue with the key card getting stuck in the door. After about 45 min we were in our room and the maintenance person on-call came in and fixed it. Great service without having to change rooms. The property offers onsite parking in a covered garage. My wife and I couldn't have been happier. Very close to the Airport as well. Very happy we were even comped a night for the door issue. TRIPADVISOR.COM USER
Conveniently Close to Everything
Oct 7th, 2020
This is one of those Courtyards that is close to everything around it. It is a quick drive to the PHX airport and even the care return rental center. It is also within walking distance to some nice restaurants. Rooms are clean and quiet with updated plumbing. The staff at the desk are knowledgeable about the area and procedures. TRIPADVISOR.COM USER
Close to where I needed to be, expected more
Aug 5th, 2020
I chose this property since it was about 2 blocks from my son's new apartment. We moved him to Phoenix from Chattanooga, TN. He works for Marriott and had transferred here for work to a near by property. I arrived late on a Sunday after a 27 hour drive and checked-in, the gentleman was nice and my room 210 was decent. I did have trouble using the key card when I first arrived. I walked down the hall and asked a housekeeper to help me and she refused, I went back and finally got the key to work. The room was a King with a Pool-View. I did find the air difficult to control at a comfortable temperature. I originally only planned to stay 2 nights but decided to stay 4. When I went to the desk to extend my stay I was told I would have to check out, go make another reservation and see if a room was available. The hotel was empty? So I did. When I did that there were issues with my credit cards so I was forced to use my check card which resulted in $110.00 hold being on my card for 6 days, very frustrating. I received no housekeeping services and I had to request towels, I never received the washcloths I requested. I'm big on customer service and friendliness and this property lacks it. I hope that the GM looks at works to improve customer service of his staff. The two nicest people were the gentleman when I checked in and the gentleman when I left. My stay was July 26-30, 2020. TRIPADVISOR.COM USER
Location was good but expected better
Jul 14th, 2020
Hotel is in a busy shopping area/ mall , plenty of shops and restaurants around in walking distance. A/C wouldn’t cool the room off and ran all night ( It was a hot Arizona day and night ) The refrigerator was frozen and would not cool items , it needed to be defrosted and the cleaning folks should have seen it. The floor plan in the room made it where the A/C couldn’t cool the bathroom as well. Too many other choices around so we will not be staying again at this location . TRIPADVISOR.COM USER
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