Courtyard by Marriott Portland City Center

550 SW Oak Street | Portland, OR 97204-1700  [SEE MAP]Portland, OR  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Excellent location and awesome staff makes this a great downtown hotel!

Oct 16th, 2020

This is a good place to stay in Pearl District. The location is excellent - it is a short walk from a number of Portland attractions like the Pioneer Courthouse Square, Lan Su Chinese Gardens, Voodoo Donuts and Powell's City of Books to name a few. The property is quite clean. I must call out the hotel staff for the excellent level of customer service and attention to detail. They were happy to provide us anything we asked for, the turnaround time for getting the car from the valet was impressively quick and the reception and common areas were clean and had hand sanitizer dispensers installed. When I inquired about a late checkout option, they gladly extended my checkout time by two hours. That kind of responsiveness and approach from the staff goes a long way in making a guest feel good about the hotel! The Wi-Fi was fast and seamless and we were able to stream Netflix on our laptops with the hotel Wi-Fi. There are public transportation stations located opposite the hotel. The big Portland Oregon sign opposite the front desk added a nice touch to the ambiance. There are a number of restaurants in walking distance, and some food trucks just around the corner as well. A couple of small cons I would point out are - - Our king bed room was smaller than I anticipated, and even though we were on the 11th floor, we didn't have much of a view. The Bancorp tower in front of this Courtyard Marriott property obscured a more panoramic view. - $45 for valet parking. This being a downtown hotel, a parking charge is expected but $45 I thought was on the steeper end of the spectrum. The price point aside, the valet service was excellent and worth it for quick ingress and egress. There are a number of parking garages nearby as well if you are looking for more economical options. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Brief interaction but memorable

Aug 20th, 2020

I only dropped my car here to valet because their sister hotel up the street (Hi-Lo) doesn’t have valet (Covid) but I needed to make sure Katie got some recognition for how hospitable she was. She was so kind getting my car parked and safe, I can tell she really cares about her job. Thank you Katie! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5


Jul 30th, 2020

The Hotel is close to everything, right in the heart of downtown Portland so you can just walk, comfortable bed, got everything you need! I wish the restaurant is open but considering the situation its understandable, the staff are so helpful and very nice. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Small rooms

Jun 29th, 2020

Rooms are tiny. Not room for me my husband and our four year old. Probably 150 square feet. Maybe. Made for a really tight stay. 45 a night for parking 20 a day for just in case you buy something down stairs... you can do better then here for the price. We wish we would have! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Service is still one of the strong points of this property

Apr 14th, 2020

My initial review for this property was 4 stars but after staying here a few more times I decided to give it 5 stars. For what you pay for, this property is a great value. This is a very good example how price doesnt really equate to the quality of service you get. Special mention to Katie the manager of this property who really does a wonderful job in providing superb customer service. Although Matt and Serena no longer work there, Sarah is another front desk employee who deserves kudos for a job well done. I hope they continue to strive for this quality of service across the board because it is working for them. I would rather stay in a property that is modern, functional and with excellent service like this one than a luxury property that has a more pretentious service. I will be a loyal customer to this property for as long as they continue to uphold this kind of culture. TRIPADVISOR.COM USER 

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