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at the Courtyard by Marriott Richmond West
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Good hotel and convenient location
Oct 25th, 2020
I recently spent the weekend in Richmond for a quick getaway from home (the first for me since the pandemic started). A very good and affordable hotel with a convenient location (on Broad Street right near an entrance ramp to I-64/I-95) . Some of their amenities are not available because of COVID-19 at this time, but the room I stayed in was clean and comfortable and that's all that mattered. Would definitely stay here again. TRIPADVISOR.COM USER
USA National Indoor Field Hockey
Feb 24th, 2020
Lars, I can't thank you enough for the unprecedented service I received from you and your devoted team. It was a perfect stay on every level. I was overwhelmed by your attention to every detail and how present you remained throughout to insure our satisfaction. As a titanium elite...my expectations were truly exceeded. You really made our field hockey tournament weekend so much more pleasant! Thank you again. I can't wait to come back to what felt like home. TRIPADVISOR.COM USER
Mediocre hotel in need of improvement
Dec 1st, 2019
I booked a suite for my family, since we needed a pull out couch in addition to the two beds. The living room and bedroom were both decent-sized rooms with sufficient furniture, but the pull out bed turned out to be unusable. The mattress was in such terrible shape that my daughter couldn't sleep on it, and the bedding the hotel provided for pull out bed was equally bad--two sheets, no pillow, and an old, stained, thin, matted blanket. The coffee setup included only 3 cups (for a suite that could theoretically sleep 6 people) and lids that didn't fit the cups. The bathroom towels were thin and scratchy. All of this would definitely make me look elsewhere next time I'm in Richmond, but what sealed the deal was the lack of daily housekeeping. Nobody came to clean the room until nearly evening, and the person who finally came to the door asked only if we needed new towels. No housekeeping cart, no housekeeping service. The staff didn't even pick up our old, used towels. TRIPADVISOR.COM USER
Not 3 Star or Worth Price
Nov 9th, 2019
Not sure how this hotel is rated 3 stars. It is old and decor and furniture are very dated. We stayed in a king room with pull out couch. The upholstery on the couch was faded and the wooden furniture had lots of scratches. No complimentary breakfast but they did provide one bottle of water and 2 packaged snacks at check-in. Pull out was small, uncomfortable and needed to be pulled out and linens put on by us. King bed, sheets and towels were all clean and comfortable. Hotel has strange layout with long hallways and only 1 elevator bank at far end of hallway, opposite end from lobby. Any noise in hallway is heard clearly in the room. I would not stay at this property again. TRIPADVISOR.COM USER
Bad customer service
Sep 28th, 2019
Checked in on Sept. 28. Went to my room, opened the door and the room was occupied. Travel companions and I were freaked out. Staff didn’t seem overly concerned . Spoke to another staff today about our safety concerns and was told this happens all the time “you’re worried about what could have happened but nothing happened . You got another room and slept . Not an acceptable response. TRIPADVISOR.COM USER
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