Courtyard by Marriott Richmond West

6400 W Broad St | Richmond, VA 23230-2012  [SEE MAP]Richmond, VA  [SEE ADDRESS]
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Courtesy of Courtyard by Marriott Richmond West

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Guest Reviews

TripAdvisor Traveler Rating 5

USA National Indoor Field Hockey

Feb 24th, 2020

Lars, I can't thank you enough for the unprecedented service I received from you and your devoted team. It was a perfect stay on every level. I was overwhelmed by your attention to every detail and how present you remained throughout to insure our satisfaction. As a titanium elite...my expectations were truly exceeded. You really made our field hockey tournament weekend so much more pleasant! Thank you again. I can't wait to come back to what felt like home.  TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Mediocre hotel in need of improvement

Dec 1st, 2019

I booked a suite for my family, since we needed a pull out couch in addition to the two beds. The living room and bedroom were both decent-sized rooms with sufficient furniture, but the pull out bed turned out to be unusable. The mattress was in such terrible shape that my daughter couldn't sleep on it, and the bedding the hotel provided for pull out bed was equally bad--two sheets, no pillow, and an old, stained, thin, matted blanket. The coffee setup included only 3 cups (for a suite that could theoretically sleep 6 people) and lids that didn't fit the cups. The bathroom towels were thin and scratchy. All of this would definitely make me look elsewhere next time I'm in Richmond, but what sealed the deal was the lack of daily housekeeping. Nobody came to clean the room until nearly evening, and the person who finally came to the door asked only if we needed new towels. No housekeeping cart, no housekeeping service. The staff didn't even pick up our old, used towels. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not 3 Star or Worth Price

Nov 9th, 2019

Not sure how this hotel is rated 3 stars. It is old and decor and furniture are very dated. We stayed in a king room with pull out couch. The upholstery on the couch was faded and the wooden furniture had lots of scratches. No complimentary breakfast but they did provide one bottle of water and 2 packaged snacks at check-in. Pull out was small, uncomfortable and needed to be pulled out and linens put on by us. King bed, sheets and towels were all clean and comfortable. Hotel has strange layout with long hallways and only 1 elevator bank at far end of hallway, opposite end from lobby. Any noise in hallway is heard clearly in the room. I would not stay at this property again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Bad customer service

Sep 28th, 2019

Checked in on Sept. 28. Went to my room, opened the door and the room was occupied. Travel companions and I were freaked out. Staff didn’t seem overly concerned . Spoke to another staff today about our safety concerns and was told this happens all the time “you’re worried about what could have happened but nothing happened . You got another room and slept . Not an acceptable response. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Hallways very crowded with carts

Sep 16th, 2019

The housekeeping carts were parted near our door and made getting down the hall with luggage is tough. It is a bit of a safety hazard too. Room was nice and quiet. I wish they included breakfast. The lady at the desk at checkin was not friendly or helpful. TRIPADVISOR.COM USER 

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