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at the Courtyard by Marriott San Antonio Airport at Northstar
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Sep 6th, 2020
We are Platinum Marriott travelers and this property does not deserve the Marriott name. The property is in great need for a redo. The carpet is dirty and old, the room had a mildew smell, the bathroom was small and the room overall dull. Our window was shattered on the outer glass and dirty / moldy on the bottom (pictures added). Not at the standard we expect and will not stay here again. TRIPADVISOR.COM USER
This hotel is in rough shape
Dec 1st, 2019
This particular Courtyard hotel is in rough condition. In need of major renovations. Carpets are dirty through the hotel, walls have stains and holes. Bathtub was disgusting and the bathroom ceiling paint was pealing. Unfortunately most hotels around the San Antonio airport area seem to be all kind of crappy. This one is just as bad and makes the Marriott brand seem down-market. I guess it's worth driving into town and not staying around the airport if you can help it. TRIPADVISOR.COM USER
Two nights two different rooms and problems in both
Nov 14th, 2019
Here is what I observed in two rooms on a recent stay. Fist night in 1st floor and 2nd night room 403. First do not stay in room 403 due to the extreme mildew smell that hits you as soon as you walk in. In this room, hair in shower, hair on one of the towels, torn wallpaper in bathroom, and gross tissue between bed and night stand. Room on first floor also hair in shower and used soap Left on sink. Also, one of the towels was hanging over the shower and I think housekeeper must have mistakenly left it there. TRIPADVISOR.COM USER
Oct 17th, 2019
3 night stay. So you understand my perspective, I travel 50% of the time for work. HHonors Diamond for over a decade. I accepted a challenge from Marriott Bonvoy if I stay 15 nights they’ll give me Platinum. This is my 3rd Bonvoy stay in 2 weeks. I did the Aloft at SAT airport, the other Courtyard and now this. All 3 were not at a Hilton standard. I also assume this hotel is barely retaining their right to be a Marriott brand based on the condition of the room. The $71 per night price is fair, however. Most courtyards are 50% more. The positive: - comfortable, clean bed - friendly staff - they make the best of what they have - I don’t recall paying less than $80 per night since 1995. I think it’s fair based on the old structure. This is a reflection on the owner, not the staff. The staff is outstanding. - the room was cleaned well The critical: - this hotel is tired. It’s the type that becomes a Days Inn or Motel 6 conversion in a few years. - musty smell from the old HVAC systems. My room had corrosion and rust all over the bottom from poor humidity control. - cracked tub and fixtures, with sloppy caulk jobs gives the impression that the hotel gave up and hired Super 8’s maintenance guy -room was really dark. You spend 90 seconds just walking around turning on all the 40 watt bulbs at their individual switches so you can see. Both Courtyards near the airport are about the same. Really low rates for a reason. If you’re a value shopper, they’ll work. For someone new to the brand, it’s not the best impression. I’m holding out hope but all 3 properties near the airport were not kept in the condition I’m used to. Again, most important is that my room was clean, the people were great. All managers worked their tails off and the housekeepers were great. The concerns I have are lack of investment from owners. It’s hurting the Marriott brand. It’s unfair to the staff also. Of course, this hotel had a beautiful lobby. They all do. TRIPADVISOR.COM USER
Oct 3rd, 2019
I recommend this place. They have an employee by the name of Mary Helen 10# is a great employee always helping out during breakfast and assisting everyone. She goes out of her way every morning. Mary Ellen greets you in the morning with her beautiful smile and wishes you a good morning and good day. She even blesses you when you are leaving. Every business needs this kind of employee. Job well done Mary Helen. Very friendly love this place. TRIPADVISOR.COM USER
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