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at the Courtyard by Marriott Sandy
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Dec 2nd, 2020
The hotel is super convenient to go to the Mall and a bunch of restaurants. Not convenient to go skiing, they had told me there is a shuttle outside, there was not, apparently there is an option for $88 while left costs ~26. However there is no driver to take you back from mountain, no uber, no lift. Make sure you go when uta is working. UTA IS FREE W SKI PASSES BUT TO GO THERE, ROUND TRIP costs about ~22 daily. I have seen people smoking weeds just outside the hotel and one morning someone hit my door and later I found a packet of cigarettes outside my door. Some of the staff are very nice and trying to be helpful but the communication between them and accuracy of info is not reliable. As an example on Nov 27th they told me go skiing on UTA and I found out UTA doesn't start the ski service till 29th so I let them know so they provide correct info to the rest of guests. I did not see any other skier in this hotel during my 3 nights stay which was cut short during injury at Alta. TRIPADVISOR.COM USER
Jan 6th, 2020
this room was booked for me by the company I was working with. They supposedly had a "rate" but it was more expensive than if I had booked on other sites. Room was not new, really pretty common and they put me as a single woman on the first floor next to the exit door????? Front desk people nice but not knowledgable of the area, it ever amazes me how people do not travel around their own towns. Bistro overrated and overpriced. TRIPADVISOR.COM USER
Nice Staff, Poor Maintenance
Nov 3rd, 2019
I stay at this hotel about 3 weeks a month. The front desk and Bistro staff are super nice, and very accommodating. The lobby and the immediate area look pretty good, but you don't have to go far for the facade to wear thin. First, when you hit the elevator, you notice how slow it is/how long it takes for it to arrive. The doors open and you see the dingy carpet inside, and the dinged up walls of the elevator. After a creaky, sometimes lurchy, ride to your room, you get off on a drab floor with carpet that has seen better days. Not quite as bad as the carpet in the elevator, but not far off. You get to your room and again, on the surface things seem to be good. Over the last year, the hotel has installed new 49" televisions hooked up to DirecTV, along with a couple streaming service apps available. But wait until you try to watch one of the local network affiliates. The picture is superstretched, and extends off the screen to the left (which is obvious when you watch morning news casts and see a seven day forecast, and the first day on the left is cut off). In the last 9 months or so, the rooms have all gotten updated thermostat controls for the HVAC units, so HVAC reliability has improved. Still, the units are in dire needing of a thorough cleaning - there are rooms I've stayed in where, if you leave your HVAC fan on overnight, you wake up in the morning and there's a layer of dust on everything on the cabinet - which must be a good 10 feet long. Just imagine - you've been breathing that garbage in all night! Then there's the plumbing. Almost every room has either a slow draining sink and/or a slow draining shower. On the sinks, if you turn the water on and wait for it to get hot to wash your hands, by the time you finish washing your hands, the sink is backing up. Same with the shower - start the shower and wait for the water to warm up. About the time you get in there and get the water adjusted, you'll notice that the water level in the shower start to rise. Lastly, let's talk about the "suite". What a joke this thing is. Same furniture as the rest of the rooms. Actually, in the bedroom part of the suite, there's a couch that looks like someone left on the side of the road. The sink area of the suite is ridiculous - you have this HUGE countertop, with the sink stuck to the far left side. There's a big mirror centered above the sink...but the mirror isn't the same size as the counter, so it comes short of the left side wall by about a foot. There's a single light hung in the center above the mirror. So, if you're a man trying to have a shave in this suite, you're having to lean over to your right, and the lighting is horrible - OK on the right side, but your left side is in shadow. On the living room side of the suite, as I said, it's the same furniture you see in the rest of the rooms, arranged haphazardly. You have a single floor lamp behind the couch in the corner, and the single lamp by the door. There's an area that appears would be for a bar, but there's no sink, no refrigerator...just drawers and a cabinet. Not sure what this is supposed to be. As I said at the beginning - I stay here a lot. I have shared these concerns over the years. Some have gotten better (the HVAC used to be even more of a crap shoot), but for the most part, there doesn't seem to be any interest in improving this property, or even taking a more pro-active approach in maintaining the property. Shame on you, Marriott, for letting this go on! TRIPADVISOR.COM USER
Not that Nice
Aug 23rd, 2019
Check in was great and service was outstanding. I got to my room and it was dated. The air conditioner did not work and it was 100 degrees outside. I called for service and got no response. After an hour I went to the front desk and they gave me another room. The new room also had an air conditioner that did not work. Finally someone came and fixed the air conditioner. It took until morning to cool the room. The bed was hard as a rock and the pillows were not good at all. I travel a lot and am a Marriott rewards member. I am switching to another chain of hotels after my 2 Marriott stays in Utah. TRIPADVISOR.COM USER
Great Customer Service, Comfortable Hotel
Jun 21st, 2019
Stayed 3 nights when in town for a wedding. It is located right off I-15 across from The Shops at South Town. There are lots of restaurants near the hotel. They have a Bistro in the hotel as well as a bar and nice lounge. There is no free breakfast like at the Fairfield Inn's by Marriott but we found the food at the Courtyard to be very good and reasonably priced. We loved the lemon ricotta pancakes! The hotel is typical of Marriott and seemed recently updated or perhaps new(see pictures). We had a nice room on the top floor with a full shower instead of a tub/shower combo. We also had a balcony which I hadn't seen before. The hotel was quiet and the front desk staff were all so friendly and helpful. Actually everyone we encountered were amazing and so helpful. We used the jacuzzi one night(indoor) and the pool were very nice. Great stay. TRIPADVISOR.COM USER
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