Courtyard by Marriott Seattle Federal Way

31910 Gateway Center Blvd S | Federal Way, WA 98003  [SEE MAP]Federal Way, WA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 2

woke me up early and no place to park

Jan 19th, 2020

I checked in late to this hotel on a Sat night in July. The parking lot was totally full and I spent approximately 30 minutes waiting for people to leave and finally was told to park at the hotel next door which made me extremely nervous I would be towed. The next morning the phone rang about 7 am to ask me when I was leaving. I said "excuse me" (not believing what I was woken up to be asked) and the lady said she needed to know when I was leaving. I told her I was not exactly sure. She then argued with me that she had to know. I couldn't fall back to sleep so I went downstairs looking for coffee and all they have is a place to buy coffee. I went to the front desk to ask why someone would wake me up to ask when I was leaving and the same lady said "that was me". She kept arguing that she had to know. I complained that I never heard of such a thing. When we checked out (before the normal checkout time) I was told I would be awarded some points for this issue and I called today over 5 months later and Marriott told me the hotel never posted any points. I would not recommend this hotel. Terrible customer service and lack of parking. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Decent Courtyard

Dec 21st, 2019

Was there for a swim meet. Good hotel - nice rooms, good staff, typical Courtyard amenities. My one beef is this hotel, like many, has light fixtures with loose, and thus useless for phones, electrical outlets. They simply don’t make good enough contact, so you have to move furniture to get to real plugs. These are standard Courtyard fixtures, but they need to be scrapped. Also petty $8 parking charge. It’s an outside lot shared with a bar on one side and a Hampton Inn on the other. Don’t nickel and dime us. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good quiet sleep

Nov 30th, 2019

A very nice updated hotel. The bed was a bit hard for us. Unfortunately most Marriott Courtyard Hotels do not offer breakfast to Elite members. This location does charge for parking. If you like shopping, you can walk to the mall. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good Location Near Airport

Oct 21st, 2019

We stayed here the night before flying back from a week in the PacNW. Location is excellent; near airport and right off of I-5. Got a decent rate online. The hotel was clean and the room was comfortable and spacious enough for 2 people. There was nothing truly outstanding about the property, but also nothing that was a glaring miss. If I’m out here in the future, I’d stay here again before flying out. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Located right by I5 but surprisingly quiet

Aug 10th, 2019

Like the title says, I expected more road noise since we were on the I5 side of the hotel, but it was quiet. Nice pool and outdoor seating area. Quick friendly check in staff. Comfortable bedding. Pay parking was a disappointment, should be complimentary TRIPADVISOR.COM USER 

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