Courtyard by Marriott Seattle Kirkland

11215 NE 124th St | Kirkland, WA 98034-4302  [SEE MAP]Kirkland, WA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Customer service A+

Jul 5th, 2019

Have stayed here numerous times. Property is always clean as are the rooms. Employees are always very cordial but this visit was memorable due to 2 interactions with employees. Haiden at the front desk was BEYOND courteous. This young man was incredibly kind, thoughtful, helpful & just an absolute pleasure to interact with. He represented the hotel with such professionalism & pride. We cannot say about him. Cary the housekeeping manager was also incredibly courteous!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

haphazard hotel

Jun 8th, 2019

Customer service issues and consistency are embedded issues here and it’s unclear why but the takeaway is someone might be helpful or they might be rude. If you have asthma, don’t stay on the south end of the building first floor, people smoke outside where it says no smoking and a lot seeps into building. Room smelled like a cleaner came in to try and remove cigarette smell, so, bummer. Housekeeping folks are friendly. Go to downtown Kirkland for better dining options. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

This is supposed to be a 3 star hotel?

Mar 16th, 2019

I was disappointed in this hotel. The walls were very thin so I could hear the people in the next room, plus all the traffic outside. The next morning I go to use the restroom and the light doesn't work so I had to skip my shower and do everything else in the dark! There is no complimentary breakfast so be prepared to pay for an expensive meal. The last bit is a tiny detail, but the kids to the coffee cups they provide in the rooms do not fit the cups. All of this combined made for a really bad experience. I definitely will not be back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

They overbook and leave you hanging!

Jan 30th, 2019

Not worth the risk, they overbook and will leave you hanging, even for confirmed reservations through a corporate travel agency, and membership status. I came to check-in only to be told they didn't have a room left for me, and they sent me up to Bothell (30mins away in am traffic). They only willing to pay for 1 night of my 4 night stay at the hotel they we're sending me to. No notice, no phone call or email in advance of the inability to accommodate me, if I had not arrived, I would still have owed the no-show fee! Then, the only ride the front desk could arrange was 50mins out, so I was again left to pay for my own Lyft to another hotel which came in 10mins. Not worth the risk. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean Hotel and friendly Staff

Dec 29th, 2018

We were 3 families staying here Dec.24 - 27th. as we were celebrating XMAS with relatives living in the area. The hotel is well located just off 405 opposite a plaza and some restaurants in the area. PROS - nice large room, comfortable bed, good TV, ample cupboard space.large lobby with Starbucks,bar and cafe all in one CONS - Poor heating,poor water pressure for shower,poor lighting,old curtains,average housekeeping. Parking charge $5.00 per day Nice touch - XMAS stocking with goodies. TRIPADVISOR.COM USER 

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