Courtyard by Marriott Shanghai Central

338 Heng Feng Road | Shanghai, 31 200070  [SEE MAP]Shanghai, 31  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

Excellent Hotel in Central Shanghai

Jan 4th, 2020

Large room, modern, with a desk and sofa. Very comfortable beds. Extremely helpful front desk staff. Breakfast buffet was awesome. So many choices. We found that the prices in the lobby bar were very high. Lots of bars and restaurants within a short walk. Would highly recommend. Stayed for 5 nights and found the subway was easy to figure out with entrances just minutes from the lobby. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Lovely hotel for a good nights rest!

Jan 4th, 2020

Excellent hotel centrally located in a quiet area, in middle of Shanghai Railway Station and Hanzhong Road Station (5min walks). Great restaurants located nearby too, in the mall/shopping centre. In the fragranced lobby, complimentary tea was on offer for guests to enjoy. The room was spotless, we cannot fault them on that! And when we complained that the room had been cold, it had instantly been sorted out by bringing extra duvets, as well as an additional heater and turning up our heating settings. Would highly recommend it! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect location to see city center

Dec 26th, 2019

The location of this hotel is close to everything you want to see and do in city center Shanghai. Rooms are large and clean. WiFi is excellent. The workout room is a bit on the small side and gets full during peak morning hours. The buffet breakfast has a huge selection with great service. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent Hotel in Shanghai

Nov 26th, 2019

I stayed at this hotel in Shanghai on my way back from Ho Chi Minh this is a fantastic hotel in a great location of Shanghai I really loved everything about this the rooms,facilities pool, and the food is amazing fantastic location right in the heart of Jing an district amazing views. I was only there for 2 days and wish I was there for longer I usually stay into another Marriott hotel which I won't name. When I go back to Shanghai this is my home away from home. I loved everything about this hotel the only drawback which is minor is the staffs could smile more but I guess with language not much can do as not everyone speaks good English, I met the Front office manager Ethan Zhang who was very professional spoke excellent English and was very welcoming thanks Ethan it was a pleasure meeting you. I stay on the Executive Level which was top notch good food wines and staffs also the views was spectacular. I surely can't wait to come back to this hotel in Shanghai thanks Courtyard Central Shanghai my new home away from home while in Shanghai. Job well done on everyone. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Serves the basic and that’s all, don’t bother with service

Nov 16th, 2019

Stayed here last month and had a very unpleasant experience. Firstly, the sales team does NOT value Marriott Platinum Members. Expect one tier higher than what you've booked. I requested for suite but they said they ran out of it. Long story short, I booked a night of suite and they finally upgraded after exchanging so many unnecessary emails. Their response is utter rubbish - depending on sales for the day? Ok, so we aren't consider "as a sale" then since it is confirmed. They only care about last minute sales to charge higher price that's all. That's their SOP. Upon second check in, since I've already seen their suite, I just take whatever they have given. They upgraded to Premier and did not offer Executive even when all the rest of the suites were available. I don't really bother about the suite anymore, but it would be nice to show your value by offering the Executive. NEVERMIND about that. Conclusion - they just don't value their Platinum members. Check in: I told them I'm arriving late at 4am, due to late flight arrival. It was late and the late shift staffs are not properly groomed nor anyone even cares, just laughing and being tired in their resting room. I understand it's late but if you're offering such service, be PROFESSIONAL about it. The check in took a longer time as expected but glad it was resolved. 2nd check in was slow too, just too many people. Not as bad as the first but not excellent either. Check out: Took almost 20 minutes, because they staff just wasn't competent enough to do the job. Later on I found out they only credited 2 nights when I stayed 3 because my arrival was past 12am - so they "forfeited" my 1st night. After many dingdongs, they finally submitted my 3 nights stay to Marriott Bonvoy. It's a pain to talk to any of their staffs because nothing seem to work correctly. The app did not really help either - only for restaurant bookings they were alright but anything more than that they can't do it. Any room related information = forget about it. One of the days, one of the staff was so rude, refuse to even reply after I had texted to check for updates. Jeez! This hotel is just for you to clock in and out, don't bother to do anything else as their service level is NEGATIVE if I can give them a rating. Breakfast and lounge choices are very good. So if you're typically just going there to stay and leave it's good but if you require good concierge services FORGET about this place as it will drive you nuts. Stayed here for 6 nights in total, but this will be the last time I'm picking this hotel, saves the pain. TRIPADVISOR.COM USER 

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