Courtyard by Marriott Springfield Airport

3527 W Kearney St | Springfield, MO 65803-2006  [SEE MAP]Springfield, MO  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Rooms are tired and in need of renovation

Mar 2nd, 2020

This used to be one of my favorite Courtyard properties (I spend 50+ nights a year in Courtyard hotels), and the staff are still great. However, they haven't renovated the guest rooms in many years. The rooms still have the orange/red design from 10+ years ago, when most Courtyards have renovated/transitioned to the blue/gray design. They recently did a nice renovation of the exterior and the lobby, but I don't sleep or shower with the exterior walls or lobby furniture. The rooms at this point are tired. My room smelled of smoke, and my bathroom/showerhead was gross on my most recent stay. The HVAC unit was pointed right at the desk, and would only turn off when I unplugged it. The carpet/fixtures are 10+ years old, and they still have the old bathtubs from 10+ years ago. The bed was the typical comfy Courtyard bed. Hopefully hotel ownership will eventually spend the money necessary to get this hotel back to its former place as the best hotel in Springfield. Until then, I will likely choose to stay elsewhere. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Driving home

Feb 11th, 2020

We stayed for the night during our 1800 mile drive home. We were very happy with the comfortable beds and the quite halls after our long drive. We just wanted to shower and get a good nights sleep which we were able to do. We had stayed at a Comfort Suites the night before but this room was actually the same price and yet more for your money. We were very pleased and would stay again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Decor, Warm and cozy living area in lobby

Jan 7th, 2020

We loved this place to finish our last night before flying out. No extra fees and location was good. The customer service was awesome upon check in. Business Computers weren't working so she printed out our boarding passes at the front desk and kept apologizing for the business computers being down. Wish I new her name but it was around 6 pm Jan 3rd. We grabbed a drink at the bar and laid on the lounge sofas by the fireplace watching tv. Awesome place and highly recommend it. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Excellent location for airport access

Dec 16th, 2019

Great location with good exercise options and great rooms. No breakfast included but available. Reception was most helpful accommodating our requests and providing helpful suggestions. When reserving specify your group for the best rates. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Disappointed

Nov 27th, 2019

Had a so so stay here. The shuttle from the airport was a disaster, as it took so long for pick up. Once I got to the hotel on a Sunday evening, the restaurant was closing because they were “out of food”!! That’s a first. Girl at the front desk was awesome and gave me food from the food pantry. Next day I took the shuttle to the airport. A manager drove the shuttle. She offered to give me points for the inconvenience and even sent an email to me with the same offer. Needless to say I never received any points. It would have been easier to just have not offered anything and only goes to prove why I’m loyal to my current hotel brand. Disappointing considering I stay 100-150 nights a year and so desperately want to change to Marriott TRIPADVISOR.COM USER 

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