Courtyard by Marriott Virginia Beach Norfolk

5700 Greenwich Rd | Virginia Beach, VA 23462-6518  [SEE MAP]Virginia Beach, VA  [SEE ADDRESS]

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at the Courtyard by Marriott Virginia Beach Norfolk

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Guest Reviews

TripAdvisor Traveler Rating 1

I don't think I'll be staying with Marriott ever again

Jan 10th, 2020

I've always been loyal to Marriott. Not only through employment but also because of standards and commitment to cleanliness. My most recent and final stay with Marriott, a rewards stay, will not have me returning. I politely sent an email to your Director of Operations addressing the cleanliness, and in particular the mold on the shower curtain in the room only to check into the same room a few days later and it was not even addressed! Disgusting. I can only imagine how else you are shortchanging your guests in cleanliness. Hilton hotels will work just fine for my all of my future hotel stays. I'm including the pictures of the mold taken the same day I sent an email addressing my concerns, and the mold still there the night of my reward stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Absolutely Accessible

Dec 30th, 2019

We stayed for 2 nights in Sept 2019. One teen & 2 adults, one of whom is in a wheelchair. We booked a mobility accessible room through a 3rd party site. As others have said, this hotel is next to a construction site. We stayed Fri evening - Sun morning. No activity at the site, so noise wasn't a problem.  There was a rough patch of road at the driveway entrance, not a big deal at all. Courtyard is located within a fairly easy drive to VA Beach, Norfolk, & tourist attractions. They have a snack bar in the lobby. This hotel does not offer free breakfast.   Lobby & common areas are clean and modern. Check in was quick & easy. Both desk clerks were friendly & helpful. While one was checking us in, the other retrieved a luggage cart. Excellent service from 2 nice ladies! We were so impressed with the room. Many hotels miss the mark when it comes to wheelchair accessibility, but Courtyard thought of nearly everything!   Room: Clean, spacious, plenty of room for a wheelchair to get around. Love the fact that they offer 2 queen beds in their accessible rooms. They understand handicapped folks sometimes have family, kids, or an assistant travelling with them. We loved that the entry to the room was wide, eliminating awkward maneuvering while entering or exiting. The clothes bar in the closet and the thermostat were lowered to wheelchair height. These are common oversights in accessible rooms, but are so important. There is a refrigerator in the room, but no microwave. Microwaves should be standard in handicapped rooms as many disabled guests have special dietary needs and travel with their own food. They provided a microwave upon request and were pleasant about it! Bathroom:  Very clean and spacious! Door swings inward, practical & convenient for a wheelchair. Huge bathroom provided plenty of room to maneuver. Roll-in shower was a plus, but the real bonus was a handheld shower head & water controls next to the built-in bench. This would seem like a given, but many hotels design their showers with the bench on one end & water controls on the other, making it impossible for a paralyzed person to shower without help. Love the fact that the shower curtain goes all the way to the floor. Many hotels use standard curtains for their roll-in showers, leaving a gap between the floor and curtain which causes a puddle. As great as the bathroom was, they didn't make the shampoo accessible from the shower bench. (see photo) This would be a problem for a disabled person travelling alone. The lack of an exhaust fan causes the bathroom to get super steamy, and is probably why the metal sprinkler fixtures were rusted. Beds: Major complaint is that the bed was high for someone transferring from a wheelchair. This snafu isn't exclusive to this property, but is an often overlooked problem with every hotel brand. Mattresses on lofty platforms look great, but aren't practical for a disabled guest and shouldn't be the norm in an accessible room. Otherwise, the beds were comfortable with clean, soft linens. Overall:  With the exception of a couple items mentioned above, this is the most well-thought-out wheelchair accessible hotel room we have stayed in thus far.   TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Very Loud Freeway Noise

Aug 24th, 2019

Unless you are a traveler who can sleep thru cars, trucks and 18 wheelers roaring down busy I-264, you should stay elsewhere. The property backs directly against the freeway. Also, there is a commercial construction site next door with the associated disruption. The driveway to this dated hotel is a gravel filled ditch which is unmarked, unlit and unsafe. If you like Marriott, there is a SpringHill and a TownePlace very close by. There's also a Hampton. As an aside, I asked the property manager for directions to the freeway entrance and she had no clue. Maybe it's just me but I think every customer facing hotel staffer should know the directions to the airport and freeway. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Clean and Comfortable

Jul 19th, 2019

I spent 4 days at the Courtyard by Marriott on Greenwich Road in a suite with a balcony overlooking the courtyard and outdoor pool. My accommodations were clean and comfortable. WIFI was excellent. TV offerings could have been better--more standard def channels than HD. The TV in the living room had that annoying default setting to present all programs in 16:9, which was correctable by going into the menu. My room was quiet. Some of the rooms face a major highway project across the street. Not sure how noisy that would be. Breakfast is not included with the room, but there is a wee "bistro" where one can order over a counter. They might have other offerings in other dayparts; I took my lunch and dinner elsewhere. Beer and wine are also available. The location was nothing special but close to a highway, so handy enough. The immediate neighbors consist mostly of other hotels. Guests at the Marriott won't be walking to shops or restaurants. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Needs work

Jul 14th, 2019

The hotel itself isn't bad, but the food and restaurant leave something to be desired. The only bad thing about hotel is our phone didn't work, and if we needed to speak with front desk,,,had to go to desk to speak with them. The hotel has redone their food service and it is a frozen, reheat and serve diner. Not real appealing if you are hungry. All burgers come well done and not very thick. They are dry and tasteless. After arriving later than planned, we ate dinner at diner. wished we would have gone somewhere else. We didn't dare try breakfast, so we travelled out side to eat after that. The bed was the nicest part of the stay. Large king and verrry comfortable. They also give you rewards points by being green and not needing linen or towel changes each day, nice touch. There was construction around hoote, I'm not going to hold this against the hotel, but it was difficult getting in and out. TRIPADVISOR.COM USER 

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