Cozumel Palace

Av Rafael E. Melgar km 1.5 Zona Hotelera Centro | Cozumel 77600  [SEE MAP]Cozumel  [SEE ADDRESS]
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Courtesy of Cozumel Palace

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Guest Reviews

TripAdvisor Traveler Rating 5

Home away from Home

Mar 31st, 2020

I have visited the Cozumel Palace several times over the last 11 years. Every time I bring a new friend or family member. Every vacation I can expect to be relaxed,experience fantastic food, create wonderful memories and see friendly faces. This last trip I brought,for the first time my son,Kevin for his birthday. Nina Puc and Zhayra Alpizar created a wonderful birthday celebration for Kevin. Thank you so much girls for making this vacation so special. I met Sughei at the Palace in 2008. I love seeing that beautiful face and warm spirit every visit. She makes our vacation so much fun and so very special. Others around the pool treated us like we were royalty-Carlos, Emmanuel,Isabel always remembered our favorite drinks and snacks. From the moment I got off the shuttle they called me by name. So nice to always be remembered and treated like family! The spa girls were fantastic! Room service is amazing. The credits we used for our adventures was so worth it! The snorkling cruise,learning to dive, swimming with the dolphins,zip lining, and visiting Tulum were all so fun! I can not wait until our next visit! Thank you for being such a great part of my life experiences. My husband and I spent our honeymoon here and we always stay in the same room,511. After my husband died I continued to stay in our room.This makes me feel so close to him. Thank you for always making this possible. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Cozumel Palace goes above and beyond

Mar 27th, 2020

As usual, Cozumel Palace exceeded my expectations. I usually go in Sept or Oct, but went in Feb. More people so I expected longer waits for service. Pleasantly surprised to find service as good as it's always been. Must have had more staff because there really was no wait for most things. One exception would be the Italian restaurant. This is the 2nd time that service in this restaurant was really bad. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Stay at Cozumel Palace

Mar 26th, 2020

Cozumel Palace was a perfect place to stay with our family. We had children of ages 7 to 17, and all had fun. We did the all-inclusive, and recommend. The only thing that was negative was when we went to the Italian restaurant, they said they ran out of Cabernet. I felt as though that was just for all-inclusive guests, and they could have retrieved more for the other bars. The restaurants were really good. Breakfast - something for everyone. We toured the island in jeeps and went downtown a couple of times. Wet Wednesdays - fun bar! Parasailed, went on banana boat, tequila tour, and swam with the Dolphins. Plenty to do. We went over to Playa to the sister hotel - Playacar Palace - but still preferred Cozumel Palace. Definitely recommended. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

5 STAR SERVICE!!

Mar 26th, 2020

The staff was amazing! The room was terrific, and bed was comfy!! Food was delicious, and service was spectacular. They are not lying about 5 star service...we enjoyed the cold towel, flower and juice upon arrival along with the non stop service from there. We will be back for sure!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Palace over the top again!

Mar 26th, 2020

Once again, Palace is wonderful. Our 3 weeks was cut short by Covid-19, but the first 2 1/2 weeks were great. Chef David preparred a fabulous dinner for my birthday, and then another one to share with friends. Juan, Samamtha, Selene, Ricardo, Martha, Lulu, Fili, Alan, Jairo, Everett, Russell, Manuel( in room service), Kieke( waiter in Asian), were fabulous in caring for us at meals. Louis Angel and Jesus were their usual great and attentive. My husband really enjoyed Gabreal's coffee shots! Heri,Carlos, Erica kept our ice tea glasses full. The spa was wonderful and I loved Argelia's hot rocks message! Alarcllin did a great mani/pedi that even survived diving! When it was necessary to close the resort because of Covid 19, Jose Luis took care of all the travel arrangements. We had nothing to worry about. Pasquel, Isaas, And Joel, doormen, kept their sence of humor during difficult times. TRIPADVISOR.COM USER 

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