Cozumel Palace

Av Rafael E. Melgar km 1.5 Zona Hotelera Centro | Cozumel 77600  [SEE MAP]Cozumel  [SEE ADDRESS]
Credit

Courtesy of Cozumel Palace

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at the Cozumel Palace

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Guest Reviews

TripAdvisor Traveler Rating 5

Service is number one!

Feb 21st, 2020

Thank you to the activity staff & Lifeguard for keeping us entertained, safe, planning activities, being available for personal training in the well equipped gym, water pool aerobics, supervision of kayaks, standup boards and snorkelling etc.! You make the resort welcoming and fun! Luis (lifeguard), Charlie, Rodrigo, Juanjo, Juan Jos, Leslie (aquafit), Aby and Darwin. Thank you to Oscar for the delicious pizzas too! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful time on the island!!!

Feb 20th, 2020

What a wonderful stay. The resort the staff the food and the rooms were top of the line. We were made to feel like one of the family from the moment we entered the door. What a great place to spend 8 wonderful days. We will return to the loving arms of this resort for sure 👍. I would like to thank the staff that made our stay such a pleasure. Lisa, Edwardo, Dave,Jose Luis, Emmanuel, Richardo, Charlie, Raul, Edward and our wine specialist Joel who hosted the best wine tasting evening we have ever had. Thanks for the care you have to us each day. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

You gotta go here!!

Feb 19th, 2020

What a great place!! Can’t say enough good things about this property. Super friendly staff, clean, nice rooms and great food. I couldn’t name a staff that wasn’t great to us during our stay some names I remember fondly, Juanjo, Nelson, Carlos, Emmanuel, Alejandro, Samantha and Lourdes. Highly recommend this place. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

We hope to visit again!

Feb 19th, 2020

We had a great time and loved that this was a smaller resort (175 rooms). The resort and rooms were always very clean, and the service was great. Special thanks to awesome activities staff Charley, Juanjo and Leslie, and other staff/servers Darvin, Martha, Rocia & Lordes. Food was the best of any resort I've been to, and a few of the night shows were very good too. The resort credit was nice, but the prices are marked up so high that spa/special dinner services only save you about 50% of what you would pay at similar places back home. Be aware that this resort doesn't have a beach but a sandy terrace with steps into the ocean. We had 2 days of high winds where access to the ocean was forbidden, so take advantage of any scuba/snorkel trips at your 1st chance. Be sure check out the downtown area. The island is very safe so we had no issues with leaving the resort, even after dark. I would definitely recommend to rent a vehicle for a day to drive around the island, see the ecological park at the South End, and some of the beaches on the East side. The car rental on the resort is pricey (about $200 US after insurance), so you might find it cheaper elsewhere. If you do leave the resort for the day, stock up on snacks at the grocery store across the street! Our only issue was that our 2pm snorkel trip was cancelled (due to high winds) with only 1 hour notice. Since this was in the middle of the day, this short notice ruined any alternative day plans we could have made. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Vacation/Business Trip

Feb 19th, 2020

The time spent at Cozumel Palace was wonderful! The entire staff were nicest people I have ever met. I would highly recommend this all inclusive property to anyone going to Cozumel. Calm, Safe, Clean and Enjoyable. TRIPADVISOR.COM USER 

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