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at the Crowne Plaza - Baltimore Downtown Inner Harbor
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We do not have deals for this hotel.
Terrible. Stay away.
Jul 17th, 2020
Terrible service. This hotel shares the same building as Radisson, so BOTH hotels share the same check in space, with only 2 front desk agents. Expect LONG waits. They also share the same parking lot, and NO ONE tells you where to go so you can be closer to your side of the building. Expect to no know where to park, AND get lost while trying to find the right hotel tower. On top of that, I reserved 2 adjoining rooms. The agent advised she had nine upon check in. Got to one of my rooms and guess what? It was an adjoining room with an empty room attached to it! Called the front desk, rang forever, no one picked up. It’s a good thing it wasn’t an emergency. Terrible service doesn’t even describe what’s offered at this hotel. Do yourself a favor and stay elsewhere. TRIPADVISOR.COM USER
Jun 22nd, 2020
After months of being stuck in the house, we booked 2 nights here. Upon arrival, our hotel entrance was shut down. We needed to enter the hotel through the Radisson next door. We could not find the parking garage and when we asked where it was, we were deterred away from it. And then asking about parking a day later, were told the parking garage was blocks away. Upon entering our room, the air conditioner was broken and our room only had one towel. The front desk did not answer any of our phone calls. Security was patting people down each night in the entrance of the hotel and we have no idea why. Our room was never cleaned nor did we see one person working there (except for the front desk) the entire 3 days. I didn’t feel safe at this hotel. I will never book here again. TRIPADVISOR.COM USER
Jun 15th, 2020
Staying here at the Crowne Plaza we had an incident with the toilet being really dirty and Omaria, one of the working Ladies there was so much help! She was attentive to our needs and concerns and even offered us a better room because of the incident. She was happy, high energy, patient and kind. The best service provided by an employee i ever had! Thank you Omaria, because of you I feel safe and welcome. TRIPADVISOR.COM USER
Jun 13th, 2020
I stayed at the crown plaza hotel twice, and both times I had an outstanding customer service experience with JIJO, who helped me. He is very knowledgeable, nice and helpful. I enjoyed my stay and will return again. Thank you JIJO TRIPADVISOR.COM USER
An excellent review
May 6th, 2020
A gem in Baltimore inner harbor. I was very happy at Crown Plaza Hotel. Lovely hotel beautiful lobby with free coffee and cold water. The room was spacious, spotless and cozy. Great breakfast buffet with nice selections. The hotel is amazing I deeply recomended to anyone, however I also wanted to express my appreciation of one of your team members in particular Omaira the hotel Ambassador she personifies Excellence, Professionalism in customer service. She made me feel home, thanks Omaira. I would definitely stay at the hotel again. TRIPADVISOR.COM USER
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