Crowne Plaza Atlanta Airport

1325 Virginia Ave | Atlanta, GA 30344-5213  [SEE MAP]Atlanta, GA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Rude service and bad humidity

Jul 9th, 2020

Our air conditioner didnt work and when we had someone try to fix it the staff was rude. They ignored us and made a disrespectful comment . They then put us in a room that stunk of humidity with stained sheets. Would not recommend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Staff makes visit worthwhile

Jun 21st, 2020

I've stayed at the Crown Plaza Airport many times. Even when colleagues would stay elsewhere I would choose the Crown Plaza solely because of Havolyn in the lounge. She always made me feel welcome and has an incredible memory of people. She recalled my last visit, what was new at the time and a great conversationalist. I'll continue returning to see her as travel opens back up. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Disappointing

Jun 19th, 2020

This hotel could use some work. The ladies at the front desk, well the one that checked us in did not explain the parking us at all. We went to the room and the carpet was very, very wet. We told the front desk and they sent someone up. The maintenance cleaned the air condition which put a terrible smell in the room and he left, in the morning the carpet was all wet again. The internet took a long time to get. The room was very old and the bathroom had several dings in the floor where tiles were damaged. I was surprised at the condition. I was surprised that this hotel has not been upgraded in recent years. The location is very good for airport travel but location is all it has going for it. I choose here be cause usually Crown Plazas are very good. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

This is a place where you will really be loved by the staff

Jun 13th, 2020

I have stayed at this hotel several times it has only improved over the years. The service is impeccable. Kaitlynn, the young lady who manages the front desk is loved and adored by her colleagues in a way that gives this place the distinction that it deserves. I have been treated better by the staff here than any other place I have stayed at. The engineer, Alfred who services the needs of these customers said it best when he said "whatever it takes, we try to keep our guests happy". TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Worst customer service ever!!!!

Jun 5th, 2020

Wendy Rose the customer service representative had the worst customer service ever. She didnt greet us but told my husband he doesnt look like his identification. She was absolutely awful. I will never take my money to this hotel ever again. Oh and its out anniversary!! TRIPADVISOR.COM USER 

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