Crowne Plaza Auckland

128 Albert St | Auckland 1010  [SEE MAP]Auckland  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Disappointing Beware some rooms are not equal! And some beds are small.

Feb 18th, 2020

This is our second time at this hotel. The first time we were very pleased. This time not so. We booked the same category of room as before, King Superior. Last time we were given a large comfortable room with a large comfortable bed. This time we were given a smaller room, which was fine, but a much smaller bed. We did query it and we were told the rooms were the same category. After a day we asked again about the room. Eventually they checked both our old room and the room we were given this time and confirmed that although the rooms were the same category the beds were not the same size. That should not be the case and a King should be a KING! They did apologise and they did pay for our taxi to the airport by way of compensation but we did not get the category of room that we booked and paid for so BEWARE. Having said that this hotel is in a great location. There is a guest laundry if you are on a long trip, as we were, which is useful. The breakfast is good as well. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

One night business trip

Feb 12th, 2020

This is one of my preferred places to stay when in Auckland. The rooms are spacious, clean and comfortable. The views are excellent. The location means you have everything you need at your disposal. If you don't have a fear of heights you will love the glass elevator. The bar is nicely lit and has a good selection but is a bit pricey. The breakfast has a great variety of hot and continental options. The concierge staff are excellent. I will be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Crown Plaza Auckland

Feb 12th, 2020

Nice, clean hotel. The staff who I had contact with were friendly. The location was within walking distance of Sky City and the Hop On Hop Off Bus stop. Breakfast was very good and had a lot of choices to choose from. We ordered the continental breakfast which was more than sufficient for us. We thought the price for our breakfast in American dollars was well worth what we got. I would recommend The Crown Plaza, Auckland. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Not the best Crown Plaza.

Feb 9th, 2020

We only stayed here one night, after an 11 hour flight in from Hong Kong overnight, we thought stop the night in Auckland, before setting off on our road trip. The hotels location is good, a 10 minute walk to the waterfront along Queen st, and your in the heart of the bars and restaurants centre, very lively and noisy, hence we thought not to book a hotel in that area. The hotel has a very odd entrance now, owing to major road works in front, but then it seems the whole of Auckland has major construction and roadworks going on, far to much at once. You have to park on the 7 floor of the car park to gain advantage of the reduced park, then get the lift down to the 4 th floor reception. The staff are very friendly, our flight got in at 07.30, but they stored our luggage until our room was available at 13.00, we just went off for a wander around the city and waterfront. We both think the hotel is in need of a bit of renovation, especially the bedrooms, which are beginning to show lots of signs of wear and tear, also the bathrooms are showing there age, especially with mould in areas, but the room was very clean and the beds extremely comfortable. Breakfast was excellent, plenty of choices, fresh omelette cooked whilst you wait, and generally all of it was of good quality. So this was a good stay, but let down by needing a bit of renovation here and there, and having stayed in a few Crown plaza around the world, this let’s itself down. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Good Location in Auckland

Feb 9th, 2020

The hotel is located near down town Auckland, around the corner from the Sky Tower, a block away from Queen Street and a ten minute walk to Waitemata Harbour. Check in and out quick and professional. Room was clean and quite big. Comfy bed, good linens and great towels. Bathroom was a bit old fashioned. The room we had, had a view of the building across the street. Breakfast was standard. Parking abundant but for a charge. TRIPADVISOR.COM USER 

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